IT Specialist

5 hours ago

Toronto, Ontario, Canada Thinkingbox Full time
Who We Are  Hi We're Thinkingbox, a brand experience agency driven by craft and curiosity. Our team blends diverse perspectives in design, technology, and strategy to push boundaries and deliver innovative work for our clients. We're a curious group that loves to think big, keep learning, and create meaningful experiences. Culture is at the heart of who we are, and our offices are hubs of natural collaboration. From hanging out with our office dogs to enjoying Thursday happy hours, we keep our work environment vibrant, welcoming, and fun. Each year, we also encourage our people to spend a month exploring the world, whether that means working from another office or even from the beaches of Mexico, to expand their perspectives and bring fresh inspiration back to the team.
The Opportunity We are seeking an IT Specialist to lead device management and provide hands-on technical support based in our Toronto studio and providing assistance for our offices in Salt Lake City and Chicago. This role owns the full lifecycle of Apple devices, oversees MDM administration, supports macOS and Windows environments, maintains studio and workspace technology, and collaborates across teams on equipment, budgeting, cloud resources, and operational improvements. The ideal candidate brings strong experience with Apple Business Manager, MDM tools, endpoint security, networking, and production or creative environments, with familiarity in Linux, AWS or GCP, and the ability to support on-site operations 5 days per week. What You'll Be Doing
  • Apple Device Management
  • Manage the full lifecycle of Apple devices: procurement, deployment, configuration, compliance, and retirement.
  • Administer MDM policies using Mosyle or similar platforms.
  • Monitor device health, patching, and security standards to keep studio operations running smoothly.
  • Technical Support & Operational Leadership
  • Provide troubleshooting and support for macOS, Windows, networking, software, and studio equipment.
  • Implement and maintain asset management systems for internal and production gear.
  • Evaluate tools, hardware, and processes to improve efficiency and reduce manual overhead.
  • Create clear, organized documentation for processes, onboarding, and troubleshooting.
  • Studio & Workspace Technology
  • Support workstation setups, meeting rooms, AV, and production equipment.
  • Maintain organized storage, asset tracking, and infrastructure readiness.
  • Recommend tools, hardware, and workflow improvements to streamline studio operations.
  • Cross-Functional Collaboration
  • Partner with Office Operations, Production, and Finance on equipment needs, budgets, and purchasing.
  • Contribute to technology improvements, hardware refreshes, and workspace upgrades.
  • Manage decommissioning and resale of retired hardware.
  • Linux & Cloud Familiarity
  • Basic to intermediate experience with Linux command-line workflows and troubleshooting.
  • Basic familiarity with AWS or GCP.
  • Assist with maintaining cloud-based Linux servers and containerized environments.
  • Support cloud resource management and monitoring under guidance.
What You'll Bring
  • Must be on-site 5 days/week at our Toronto studio.
  • 3–5+ years in an IT Specialist, Systems Administrator, or similar role.
  • Strong experience with Apple Business Manager and MDM platforms (Mosyle, Jamf, Kandji).
  • Solid macOS administration, device compliance, identity/SSO management, and endpoint security skills.
  • Experience supporting Windows workstations.
  • Some Linux familiarity, including CLI workflows and basic server provisioning.
  • Understanding of on-prem and basic cloud networking, with troubleshooting across wired, wireless, and VPN environments.
  • Working knowledge of AWS or GCP and ability to assist with cloud resource management.
  • Experience supporting creative or production environments is a strong asset.
  • Clear and effective communication and documentation skills.
  • Ability to lift 50 lbs and support hands-on studio and workspace setups.
Nice to Have
  • Experience in studio, film, digital production, or agency environments.
  • Familiarity with AV, on-set gear, or production workflows.
  • Scripting/automation skills (Bash or PowerShell) to streamline IT tasks.
$65,000 - $75,000 a year Placement in the salary range will be based on factors such as internal equity, candidate experience, skills, and qualifications relevant to the role. Equal Opportunity At Thinkingbox, we're committed to creating an inclusive environment where everyone feels valued, heard, and empowered to thrive. We believe that diversity is our creative strength – it's the range of perspectives, experiences, and backgrounds that fuels our best ideas and most innovative solutions. We welcome and encourage applicants of all races, ethnicities, genders, identities, abilities, ages, sexual orientations, and backgrounds to apply. Your voice matters here.
To Apply Thank you for your interest in joining our team. Please submit your resume along with links to your online portfolio (if applicable) as part of your application. Due to the volume of applications we receive, we're unable to respond to every submission. However, all applications are kept in our talent database and will be considered for future opportunities. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Xdr Specialist @toronto, On

    1 week ago

    Toronto, Canada Atlantis IT group Full time

    **Role - XDR specialist** **Location - Toronto, ON - Canada** **Duration - Long Term** 1. **Deploying and managing Palo Alto XDR solutions**: The XDR specialist is responsible for the installation, configuration, and maintenance of Palo Alto's XDR platform. This involves working with various teams to ensure proper setup and integration with existing...

  • AV Systems Admin

    2 weeks ago

    Toronto, Canada Flexstaf IT Full time

    A leading IT services provider in Toronto is seeking a skilled IT Support Specialist specialized in audio-visual and video conferencing systems. The role involves troubleshooting hardware and software, assisting remote users, and maintaining system documentation. Candidates should have at least 2 years of experience in incident management and a strong...

  • AV Systems Admin

    2 weeks ago

    Toronto, Canada Flexstaf IT Full time

    A leading IT services provider in Toronto is seeking a skilled IT Support Specialist specialized in audio-visual and video conferencing systems. The role involves troubleshooting hardware and software, assisting remote users, and maintaining system documentation. Candidates should have at least 2 years of experience in incident management and a strong...

  • Oracle Cloud ERP Application Specialist

    3 days ago

    Toronto, Canada Atlantis IT group Full time

    **Role: Oracle Cloud ERP Application Specialist** **Toronto, ON Hybrid** **Long Term contract** **Exp : 8-10

  • Messaging Specialist

    2 weeks ago

    Toronto, Canada Atlantis IT group Full time

    **Title: Messaging Specialist** **Location: Toronto, ON****: - Remote/Hybrid** **Duration: Long Term** **Description: - ** **MANDATE**: **ACCOUNTABILITIES**: Delivers a highly available and stable messaging services environment Participates in assigned projects following effective requirements, design, development and implementation processes Analyzes...

  • Cyber Security

    1 week ago

    Toronto, Canada Atlantis IT group Full time

    Role: Cyber Security - ESE-XDR Location: Toronto **XDR**: 1. Deploying and managing Palo Alto XDR solutions: The XDR specialist is responsible for the installation, configuration, and maintenance of Palo Alto's XDR platform. This involves working with various teams to ensure proper setup and integration with existing security infrastructure. 2. Monitoring...

  • Cyber Security

    1 week ago

    Toronto, Canada Atlantis IT group Full time

    **Cyber Security - XDR** **Toronto, ON** **Roles and responsibilities**: The job description for a Palo Alto XDR (Extended Detection and Response) role typically includes the following responsibilities: Deploying and managing Palo Alto XDR solutions: The XDR specialist is responsible for the installation, configuration, and maintenance of Palo Alto's XDR...

  • RQ09796 - QA Specialist

    2 weeks ago

    Toronto, Canada Flexstaf IT Full time

    MUST HAVES: Proven experience in executing testing related activities and data reconciliation activities for large complex business critical business systems. Experience in developing test plans, test cases, test scripts and expected test results for complex business systems. Experience in developing and executing automated test and performance test...

  • Systems Admin Specialist

    2 weeks ago

    Toronto, Canada Flexstaf IT Full time

    MUST HAVES Minimum 2 years of experience in audio-visual and video conferencing hardware and software. Minimum 2 years of experience in incident management with strong knowledge of ITIL/ITSM frameworks, standards, and processes. Minimum 1 year of experience in reporting, dashboard creation, and documentation. Excellent communication skills (verbal and...

  • Systems Admin Specialist

    2 weeks ago

    Toronto, Canada Flexstaf IT Full time

    MUST HAVES Minimum 2 years of experience in audio-visual and video conferencing hardware and software. Minimum 2 years of experience in incident management with strong knowledge of ITIL/ITSM frameworks, standards, and processes. Minimum 1 year of experience in reporting, dashboard creation, and documentation. Excellent communication skills (verbal and...