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Manufacturing Systems Support

3 weeks ago

Oakville, Ontario, Canada CSC Full time
Company Description

Computer Sciences Corporation (CSC) is a global provider of information technology (IT) and professional services and solutions. The Company operates through two segments: Global Business Services (GBS) and Global Infrastructure Services (GIS). The GBS segment provides various technology solutions, including consulting, applications services and software. GBS has three primary growth engines: end-to-end applications services, consulting services, big data services and industry-aligned software and solutions. The GIS segment provides managed and virtual desktop solutions, unified communications and collaboration services, data center management, cyber security, compute and managed storage solutions to commercial clients across the globe. GIS also delivers CSC's various cloud offerings, including Infrastructure as a Service (IaaS), private cloud solutions, CloudMail and Storage as a Service (SaaS). The Company has operations throughout North America, Europe, Asia and Australia.

Job Description

Summary
Shop Floor guru. Expectations for these positions including IT liaison/white glove responsibilities, assist with IT devices that are connected to machine tools, as well as keeping an eye out for IT related improvements that will benefit shop floors.

Key to the success of these Shop Floor gurus will be a local UTAS shop floor contact point to provide prioritization assistance, to ensure that we are working on the most pressing pain points first.

Provides expert advise and highly complex troubleshooting for account(s) or assigned area for
issues with limited or without established processes and procedures; ensures resolution or independently determines and implements plan for resolution. May act in a lead capacity in assigned areas to meet client needs or issues; acts as a member of the information management team at client sites. Designs, recommends and implements strategies for meeting client needs. Provides work direction and mentoring for less experienced personnel.

Essential Job Functions

• Interfaces with end users to independently resolve problems concerning system function(s) which have been escalated through a problem ticket process and generally are outside of established processes and procedures. Reviews assessments of diagnostic information and determines alternatives.

• Coordinates, oversees and/or conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems. Acts as the point of contact in various leveraged accounts and locations. Communicates with vendors, clients, and/or product line/service representatives as the point of contact in response to service requests.

• Provides expert technical advise and input in developing and creating new service offerings or technologies, such as, working with desktop engineering teams on the development of the standard operating environment (SOE) for the account(s) and other related activities to ensure that client needs are met in a cost effective and timely manner.

• Provides guidance and training to client population on system and products to eliminate recurring errors and where appropriate, provides recommendations for improvements.

• Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives.

• Provides data for daily metric reporting. Provides systems software and hardware documentation and assesses system information where appropriate. Recommends and implements enhancements in order to ensure efficiencies.

• Provides leadership and work guidance to less experienced personnel.

• Provides technical services or acts as a lead in support of project work; works with project teams to implement defined technical activities, such as enhancing or designing solutions for customers, creating new scripts and diagnostic tools to resolve problems and conducting transition or transformation activities for new accounts. Communicates in representing the service delivery organization as the client interface from problem identification to problem resolution. Establishes and builds client relationships.

Qualifications

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience

• Bachelor's degree in computer science or related field preferred

• Four or more years of technical support experience

• Experience working with company products and operating systems

• Experience working with solving computer-related technical problems

• Experience working with company escalation policy

• Experience working with relevant deployment strategies and methodologies

• Experience with Manufacturing shop floor support (2-5 yrs.)

• Experience exposure to higher level programming or scripting language (1+ good customer interfacing skills

• Experience Manufacturing and/or machining background would be ideal (1+)

Other Qualifications

• Strong interpersonal skills for interacting with team members and clients

• Strong communication skills

• Organization skills to balance and prioritize work

• Strong analytical and problem solving skills

• Leadership skills to guide and mentor the work of less experienced personnel

• Willingness to travel

Work Environment

• Office environment

• May require shift work

Additional Information

All your information will be kept confidential according to EEO guidelines.

Only shortlisted candidates will be contacted