Sr. Technical Business Analyst

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

Overview of Role

The Sr. Technical Business Analyst (BA) is a key member of the IT Crew Operations team, responsible for supporting multiple projects and operational initiatives. This role focuses on deriving and documenting business requirements, collaborating with stakeholders, and ensuring technology solutions align with business needs. The Sr. Technical BA will work in a fast-paced, Agile environment, supporting mission-critical Crew Operations applications and driving process improvements.

Key Deliverables & Responsibilities

• Collaborate with architects, product owners, developers, QA, and business stakeholders to define and document technical and functional requirements.
• Translate business needs into detailed user stories, use cases, and workflows for development teams.
• Support multiple projects, including implementation, sustainment, and enhancement of Crew Operations applications (e.g., Crew Management, Scheduling, Planning, Payroll).
• Analyze business and technology processes to identify areas for improvement and operational efficiency.
• Participate in the creation of project plans, process flow diagrams, and requirements documentation.
• Work closely with development teams to ensure requirements are well understood and technically feasible.
• Support and participate in API design and development, including documentation and integration testing.
• Maintain clear and organized documentation for ongoing and completed projects.
• Communicate effectively with internal and external stakeholders, describing product functionality and criticality to business and technology performance.
• Coordinate with IT teams, business units, and external vendors to deliver projects and resolve incidents within agreed timelines.
• Proactively identify opportunities for automation, process improvement, and operational efficiency.
• Participate in Agile ceremonies (scrum, sprint planning, prioritization) and contribute to product roadmaps.
• Mentor other analysts and support process improvement initiatives within the team.

Experience & Qualifications

• Bachelor's Degree in Computer Science, Business, or a related technical field.
• 10+ years in a technical business analysis or systems analyst role, ideally supporting mission-critical systems.
• Experience in requirements gathering, documentation, and stakeholder management.
• Strong understanding of software development processes, API development, and application monitoring.
• Proficiency with workplace tools (Office 365, MS Visio, MS Project, MS Teams).
• Excellent communication and presentation skills; ability to translate between business and technical fields.
• Experience working in Agile environments and collaborating with cross-functional teams.
• Highly organized, able to multitask, and thrive in a dynamic, fast-paced environment.
• IIBA certification preferred, or willingness to pursue certification.
• Airline IT knowledge is an asset.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.

As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada's leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know at We encourage all qualified candidates to apply.

At WestJet, we welcome unique skills, experiences, and backgrounds - if you're passionate and excited about this role, we encourage you to apply even if you do not meet every single qualification in the posting. We are committed to inclusivity, equity, and accessibility in the selection process. If you require an accommodation during the recruiting process, please let our Talent Acquisition team know.

We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

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