Volunteer Services Advisor

About the Calgary Stampede

The Calgary Stampede is a not-for-profit community organization that preserves and promotes our western heritage, cultures and community spirit with a vision to create a world-class, year-round gathering place for the community. Exemplifying the theme We're Greatest Together, the Stampede is one of the most respected volunteer-based organizations in the world governed by a Board of Directors with over 2,500 passionate volunteers and 1,200 year-round employees. 

As an organization that exists for the benefit of the community, inclusion and equity are woven into our core values of western hospitality, pride of place, integrity and commitment to the community. The world-class, year-round gathering place we have built for the community also welcomes visitors from around the world and those who are new to the local community. We know that blending diverse cultures with our long-standing traditions makes community spirit thrive.

The Stampede is one of the most respected volunteer organizations in the world, where thousands of volunteers contribute leadership, time and energy to organize community events and activities, including the annual Stampede festival. 

Position Summary

The Volunteer Services Advisor will have a deep understanding of Human Resources and work as part of a team that is focused on providing strategic support and guidance to the Stampede's over 2,500 dedicated volunteers and their staff partners. Working closely with the Volunteer Services team under the oversight of the Director, Volunteer Services, the Volunteer Services Advisor will be responsible for building successful relationships with volunteers, managing a broad variety of volunteer and volunteer committee matters and facilitating resolutions and support for the volunteers and committees.

Note: This is a 12 Month Limited Term Contract

Closing Date: Friday February 6, 2026

Responsibilities

• Support the governance and strategic direction of the organization by facilitating the delivery of the volunteer program and supporting the advancement of volunteer engagement and volunteer/employee engagement strategies and initiatives
• Recommend and support new and ongoing volunteer-related processes, policies, and procedures with an opportunity to lead projects and initiatives
• Liaise with committees to understand how they work and develop partnerships
• Partner with committee leaders to provide proactive HR guidance on people strategies, succession planning and talent development
• Assist committees with developing appropriate role descriptions and terms of reference, based on committee needs
• Act as the first point of contact for committee leaders and volunteers on volunteer relations matters, providing guidance on performance management, conflict resolution and workplace issues. Where required, conduct investigations in alignment with the objectives of the organization
• Monitor, support, motivate and recognize volunteers and their work
• Assist in the development of presentation materials and delivery of volunteer and staff liaison training and orientation sessions
• Draft communications in alignment with the Stampede's practices and management's direction, including researching and developing article content for volunteer newsletters/notices that celebrate volunteering and highlight volunteers
• Assist in the development and coordination of volunteer events
• Promote volunteering internally and externally
• Conduct volunteer exit interviews as directed
• Work collaboratively with the Volunteer Services Advisor team to manage the volunteer inbox
• Work collaboratively with the Volunteer Services team to assist with committee and event volunteer onboarding processes, database management and maintenance
• Work collaboratively with the Manager, Systems & Accreditation and the Accreditation team to ensure volunteer accreditation during the Stampede festival is accurate, with appropriate access given to volunteers.  This role will assist with solutioning any concerns that may arise during that timeframe
• Attend meetings and events as appropriate. On occasion, some evening and weekend meeting attendance may be required
• Other administrative duties as assigned

Qualifications

The ideal candidate will be proactive, optimistic and have worked in a dynamic environment where they have experience delivering on multiple priorities and will hold the following qualifications:

• Undergraduate Degree or Certificate in Human Resource Management, Volunteer Management, Business Administration or another related field from a recognized post-secondary institute. Combination of education and experience will be accepted
• 3 plus years' experience as a Human Resources Generalist.  Experience as a volunteer coordinator or other equivalent/complementary experience will also be considered
• Previous experience designing and facilitating adult learning programs an asset
• CPHR designation is an asset
• Experience establishing and maintaining productive client relations
• Thorough understanding of organizational governance practices
• Strong problem solving, interpersonal and communication skills are required
• Demonstrated success in change management in order to influence outcomes and drive success of volunteer related initiatives
• Ability to provide coaching and guidance on volunteer relations issues as well as knowledge of workplace investigation techniques
• Ability to build strong relationships with stakeholders with varied perspectives.
• Ability to facilitate and/moderate meetings with volunteers and stakeholders at various levels of the organization
• Experience providing support to volunteer communities would be an asset

 Benefits

The Calgary Stampede offers a unique and exciting work environment and the opportunity for advancement and employee training.

 To Apply

To apply, please submit your resume. All applicants are thanked in advance and only those selected for interviews will be contacted.