Supervisor, University Avenue

About the Job:

Supervisor of UA Transition Program is responsible for providing supervision and mentorship to staff in a program that is in the Region of Waterloo focused on supporting residents within the Transitional Program.

The individual will be responsible for task delegation, scheduling, supporting disciplinary action, and/or direction to staff as they develop plans that aid in the recovery and stabilization of our clients. The individual will also ensure support is received to de-escalate and stabilize any crisis, and to ensure that staff connect clients with services and supports that address their health and wellbeing over the longer term.

Duties and Responsibilities:

• Overseeing the referral and intake process of potential tenants while providing case management expertise and support to the staff
• Developing and fostering a staff team which effectively functions to meet the program goals
• Managing employee performance and performing necessary administrative duties such as vacation planning, timekeeping, and performance reviews within the context of the collective agreement
• Implementing and maintaining a system for collecting relevant statistics needed for evaluations, reports, and funding proposals
• Prioritizing and assigning shift responsibilities and duties to team members
• Facilitating case conference meetings for clients with complex needs operating from a housing first, trauma informed, hard reductionist approach
• Ensure staff adhere to policies, procedures, and/or the collective agreement
• Assist in program planning, program monitoring, achievement of service targets, and development of the annual work plan/program goals
• Maintain a conducive environment to allow for psychological stabilization in a person-centered program that operates 24/7
• Provide direction to develop individual person-centered service plans addressing the immediate short-term needs, along with clinical and psychosocial supports
• Liaise with community support and partners
• Represent the organization at community and partner meetings and events
• Act as the On-Call responder for other 24/7 programs
• Demonstrate a strong quality care and service delivery based on SHIP's Vision, Mission and Values
• Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards
• Adhere to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
• Perform additional duties as required/delegated
• You may be required to administer naloxone in response to suspected opioid overdoses, and must complete appropriate training to recognize overdose symptoms, safely administer naloxone via nasal spray or injection, and follow emergency protocols including contacting emergency services. You will receive training within the first eight weeks of employment.

Qualifications:

• Post-secondary education in Social Work, Social Services, Health Services, or equivalent
• 3+ years experience supporting the homeless population
• 2+ years experience in a supervisory capacity
• Knowledge of mental health and addictions/justice support services
• Individual and group counselling skills
• Excellent assessment, risk management, and consultation skills
• Knowledge of psychiatric symptomology and psychiatric medication as well as suicide assessment and intervention
• Knowledge and commitment to the values of psychosocial rehabilitation and recovery oriented practices
• Proven experience with the mental health population while collaborating with partners and other community resources
• Excellent time management, communication, people management, etc.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• A valid Ontario Class "G" Driver's license and a vehicle with adequate insurance coverage
• Strong working knowledge of Microsoft Office software (e.g. Excel, Word, etc.)
• Valid Certification in First Aid & CPR
• Training in ASIST and CPI

Reporting Function:

The Supervisor of UA Transitional Program will report directly to the Manager of UA Transitional Program. They will be responsible to oversee/lead UA Transitional Program and will have the authority to work with both internal and external partners and will interact with all levels within the organization.

They will manage day-to-day operation of field staff and have decision-making influence to make personnel decisions and manage accordingly. They will be a support system, resource, and an advocator for the team and organization.

Working Conditions and Physical Requirements:

• Monday to Friday Schedule Shift 3:00pm – 11:30pm
• Excess/overtime hours may be required
• Able to sit for prolonged periods of time
• Able to answer and communicate telephone calls and general computer use
• Able to lift up to 20lbs (product, documents, etc.)
• Able to walk up/downstairs regularly (building inspections, site meetings, unit inspections, etc.)
• Vehicle travel to community sites, SHIP Locations as necessary

Ship Values:

• Compassion, Hope, Inclusiveness, Respect, Professionalism

"SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process".

Please note that we use automated screening tools as part of our recruitment process and are reviewed to support fair and equitable hiring practices

Monday to Friday 3:00pm to 11:30pm

37.5 hours/week - Union