RQ10030 - Specialized IT Consultant - Senior

Must haves:

• 10+ years of experience in providing tier 2 and 3 support for CAD application (Dev/UAT/Training environments) and CAD Business Intelligence application.
• Extensive experience working with the Hexagon, JTS and OPTIC agencies' IT and business resources to support the I/CAD application and the OnCall Analytics application.
• Knowledge of police dispatch process
• Knowledge of 911 integration with CAD

Description

A Note on Assignment Type:

This position is currently listed as "Onsite", working 7.25 hours per calendar day, sometime between 8:00 AM and 5:00 PM (excluding breaks) Monday to Friday inclusive, unless otherwise identified. These conditions are subject to change as the OPS reflects on its current situation. During the duration of the assignment, you will be under the discretion of the Hiring Manager's requirements for the Project you are assigned to.

Scope

• Police portfolio team is seeking for a fee for service (FFS) specialized IT consultant who has 10+ year of experience with the Hexagon's Intergraph CAD software and in-depth knowledge of the OPTIC CAD business requirements & configurations to implement the required enhancements.
• In addition to the development of the CAD enhancements, the FFS consultant must support the CAD application and the OnCall Analytics (OCA) application which are being used by the OPTIC CAD agencies.
• 1. CAD 9.4 enhancements development, deployment & support.
• 1. OnCall Analytics (OCA) deployment & training support
• 1. Oracle 12c to 19c upgrade support.

Assignment Deliverables

• CAD 9.4 enhancements development & testing.
• Create detailed Install book for the CAD 9.4 enhancements deployment.
• Work with CAD agencies and CAD project team to deploy the OCA application
• Test Oracle 12c to 19c upgrade and provide technical support for the Oracle 19c rollout.

Skills

Experience and Skill Set Requirements

A Note on the VOR Master Service Agreement:

The VOR Master Service Agreement expires on April 5, 2027, and includes a six (6)-month survival clause, allowing the Statement of Work (SOW) to continue, if operationally required, until October 5, 2027. Extension(s) are only allowed using unused days and/or funds remaining on the contract. No additional funds will be added beyond the maximum contract value and any extension options included in the original SOW. JTS may exercise its option(s) to extend the SOW beyond April 5, 2027, in accordance with the survival clause. Services required beyond this date will be acquired through a Request for Services (RFS) issued under the successor VOR.

The start date is subject to change based on security clearances and contract signing timelines.

Experience and Skillset Requirements

Mandatory Requirements

• Knowledge of Hexagon CAD
• Knowledge of police dispatch process
• Knowledge of 911 integration with CAD

Desired Skills and Experience

• 10+ years working experience with the Hexagon's I/CAD application.
• Extensive knowledge of the OPTIC CAD business requirements, configuration and setup.
• Extensive experience working with the Hexagon, JTS and OPTIC agencies' IT and business resources to support the I/CAD application and the OnCall Analytics application.
• Experience providing tier 2 & 3 support for the CAD application.
• Experience troubleshooting network issues.
• Excellent analytical, problem-solving and decision-making skills.
• Excellent verbal and written communication skills.
• Highly developed interpersonal and negotiation skills.
• A team player with track record for meeting deadlines.

Resumes Evaluation/Criteria:

Criteria 1: OPTIC CAD Experience - 30 Points

• Demonstrated experience with Hexagon's Intergraph-Computer Aided Dispatch.
• Demonstrated the experience in develop CAD application enhancements as per business requirements
• 10+ years of experience in providing tier 2 and 3 support for CAD application (Dev/UAT/Training environments) and CAD Business Intelligence application.
• Demonstrated experience in creating technical install/build books.

Criteria 2: Server Experience - 20 Points

• Demonstrated experience in configuring servers.
• Demonstrated experience in creating and updating Windows server Images.
• Demonstrated knowledge and understanding of Windows Server Clustering.
• Demonstrated experience with MS Windows Desktop Operating Systems and MS Windows Server Operating systems.
• Demonstrated experience working with VM ware and troubleshooting issues

Criteria 3: Network Experience - 20 Points

• Demonstrated knowledge and understanding of network firewall configuration / VPN equipment.
• Demonstrated experience in troubleshooting network issues.
• Demonstrated experience with Network and Security Infrastructure (Reverse Proxy, Firewalls, VPN devices etc.).

Criteria 4: OPTIC CAD Requirements & Configuration Knowledge - 20 Points

• Demonstrated experience with applying application upgrades to CAD/CAD OCA testing/development environments and workstations.
• Demonstrated experience with applying and testing Microsoft patches in CAD development/testing environments.
• Demonstrated experience in configure the CAD application with the OPTIC standard.

Criteria 5: Other Necessary Software Knowledge - 10 Points

• Demonstrated experience with Oracle and SQL Database software
• Demonstrated experience with PowerBI softwar

Knowledge Transfer

What needs to be KT

• Detailed install guides and/or workbooks in addition to the knowledge transfer of the CAD DEV/UAT/TRN environments

To whom

• COPS' team fulltime employee(s

When

Detailed technical documents and knowledge transfer sessions

Job Type: Fixed term contract

Contract length: 6 months

Pay: Up to $100.00 per hour

Application question(s):

• Do you have Ministry experience?
• Do you have 10+ years of experience in providing tier 2 and 3 support for CAD application (Dev/UAT/Training environments) and CAD Business Intelligence application?
• Do you have
  • Extensive experience working with the Hexagon, JTS and OPTIC agencies' IT and business resources to support the I/CAD application and the OnCall Analytics application?
• Do you have Knowledge of police dispatch process?
• Do you have Knowledge of 911 integration with CAD?

Work Location: Hybrid remote in Toronto, ON M5B 2L1