Customer Service and Sales Support Representative

1 week ago

Toronto, Ontario, Canada Mevotech Full time $40,000 - $60,000 per year
Take your Career to the next Level with MEVOTECH.

Join Our Team at Mevotech
Are you ready to elevate your career with a leading North American aftermarket auto parts company? Mevotech is seeking a Customer Service and Sales Support Representative to join our dynamic team. This position will be a one year contract.

About Us
Mevotech is a trusted leader in the aftermarket auto parts industry, specializing in driveline, steering, and suspension parts. With over 40 years of experience, we're dedicated to engineering excellence, innovation, and delivering exceptional customer experiences. Our commitment to employee wellness and engagement has earned us recognition as one of Canada's Best Managed Companies.

Position Overview
The Customer Service & Sales Support Representative will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and issues are resolved promptly. This role requires excellent communication skills, a customer-centric mindset, and the ability to collaborate effectively with cross-functional teams.

Key Responsibilities
  • Provide courteous customer service to address inquiries.
  • Manage daily influx of customer inquiries through a high-volume inbox.
  • Handles standard questions and complaints, support team in answering calls and processing customer orders.
  • Promptly address and resolve customer concerns and issues.
  • Process customer orders with high attention to detail, verifying account information and ensuring shipping compliance.
  • Assist team in call management and customer order processing.
  • Process Return Merchandise Authorizations (RMA) as per company policies.
  • Validate and process warranty inspections and labor requests.
  • Coordinate customs documentation and arrange carrier pickups for returned items.
  • Adhere to internal Customer Service protocols for issue documentation and resolution.
  • Collaborate with internal teams to ensure smooth service delivery.
  • Prepare and present regular reports on account status, including key metrics and insights.
Ideal Qualifications
  • 1-3 Years of experience in account management or a customer service role, with a track record of success in client relationship management.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
  • Strong problem-solving and negotiation abilities, with a focus on delivering exceptional customer experiences.
  • Proficiency in Microsoft Office suite, ERP software, and other relevant tools.
  • Detail-oriented with strong organizational and time management skills.
  • Ability to work independently and collaboratively in a dynamic, fast-paced environment.
  • Asset: Bilingual
Working Conditions
  • Hybrid work environment: 3 days onsite
  • Standard office setting
Why Work at Mevotech?
  • Industry leader with over 40 years of success and experience.
  • High-performance team that values innovation and collaboration.
  • Strong work culture that promotes inclusivity and transparent communication.
  • Competitive salary and opportunities for learning and advancement.
Accessibility Accommodations
Mevotech provides accessibility accommodations during the recruitment process. If you require accommodations, please let us know, and we'll work with you to meet your needs.

Take the next step in your career journey and join us at Mevotech

  • Customer Service

    2 weeks ago

    Toronto, Ontario, Canada Just Sales Jobs Full time $65,000 - $90,000 per year

    As a Customer Service / Inside Sales Representative, your responsibilities include customer service, order coordination, logistics follow-up, and sales support in a fast-paced, hands-on manufacturing environment. This is a full-time, on-site position working closely with the internal manufacturing, warehouse, and logistics teams. You'll be trained directly...

  • Inside Sales Representative

    2 days ago

    Toronto, Ontario, Canada Just Sales Jobs Full time $62,000 - $65,000

    As an Inside Sales Representative, you will play a key role in supporting the launch and growth of a new Canadian subsidiary for a leading European aftermarket parts supplier. This position focuses on managing existing customer relationships, identifying new opportunities, and ensuring the highest level of service to agricultural and industrial clients...

  • Inside Sales Representative

    2 days ago

    Toronto, Ontario, Canada Just Sales Jobs Full time $62,000 - $76,000 per year

    As an Inside Sales Representative, you will play a key role in supporting the launch and growth of a new Canadian subsidiary for a leading European aftermarket parts supplier. This position focuses on managing existing customer relationships, identifying new opportunities, and ensuring the highest level of service to agricultural and industrial clients...

  • Outside Sales Representative

    2 days ago

    Toronto, Ontario, Canada Just Sales Jobs Full time $60,000 - $120,000 per year

    As an Outside Sales Representative, you will be responsible for building and expanding a new territory across Ontario for a global leader in agricultural, construction, and industrial machinery parts. This is a hunter role focused on new business development and dealer engagement, developing new relationships, and influencing growth in a newly established...

  • Customer Service Sales Representative

    7 days ago

    Toronto, Ontario, Canada USN Solutions Full time $30,000 - $60,000 per year

    Company Description  LOCATION: North York, TorontoWe are seeking customer service sales representatives to place outbound calls to residential customer in our call centre. You may start working immediately upon selection. We provide full product training and coaching. No experience necessary. All are welcome to apply New Immigrants and those looking for...

  • Sales & Customer Service Representative

    2 weeks ago

    Toronto, Ontario, Canada Community Sports Partners Full time $40,000 - $60,000 per year

    Community Sports Partners is one of the largest and fastest-growing private youth sports operators in the GTA. We are dedicated to providing fun, engaging experiences that create lasting memories for the youth and families in our communitiesWe are seeking a driven Sales & Customer Service Representative to join our sales team. This is a full-time, in-office...

  • Customer Service Representative

    1 week ago

    Toronto, Ontario, Canada 4cb03a9d-5b65-4064-a827-97b47608c879 Full time $40,000 - $60,000 per year

    About the company:My client, a long‑standing leader in the custom team uniform and apparel industry to support their search for multipleCustomer Service Representatives.Founded in 1962, this organization has grown into an industry leader, operating from a 150,000 sq. ft. facility in Toronto. They specialize in garment design, manufacturing, and decoration...

  • Customer Service Representative

    3 hours ago

    Toronto, Ontario, Canada Sublime Management Full time $45,000 - $60,000 per year

    We're proud to represent industry-leading brands, delivering world-class products and services that keep people connected. We believe exceptional customer service is key to maintaining our clients reputation for reliability and innovation. We're looking for motivated individuals to join our Customer Service Representative team and serve as the frontline...

  • Customer Service Representative

    1 week ago

    Toronto, Ontario, Canada Jill Frisch & Freeze MiniMart Full time $45,000 - $65,000 per year

    Job description:We are seeking a customer service representative who will serve as a point of contact, provide details about a vast array of company information, respond to inquiries, and accurately address any new issues that may arise with customer accounts.The most effective customer service representatives are truly happy to assist clients. They...

  • Customer Success

    1 week ago

    Toronto, Ontario, Canada Just Sales Jobs Full time $67,000 - $93,000 per year

    As a Customer Success / Account Representative, you will be responsible for managing and growing a portfolio of existing equipment rental and industrial customers using our client's cloud-based software platform. This role is focused on customer expansion (tier upgrades, additional user licenses, module adoption), retention, and ensuring long-term platform...