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Salesforce Administrator

2 weeks ago

Vancouver, British Columbia, Canada Create Music Group Full time

Established in 2015, Create Music Group is a leading music and entertainment company. The company operates as a record label, distribution company, and entertainment network which generates over 15 billion music streams each month on DSP's. Named #2 on the Inc 5000 Fastest Growth Companies in America in 2020, the company has grown exponentially by leveraging its owned IP with its media and technology platform. The company works with superstar artists, major and independent record labels, and global media brands. It operates a number of companies including Label Engine, one of the largest independent music distribution platforms in the world, with over 75,000 artists and 5,000 label clients; and Flighthouse, a digital entertainment brand focused on Gen Z, which has more than 300 million followers across social media. Create Music Group is based in Hollywood, CA and has 350 employees worldwide.

Job Summary

The Salesforce Administrator will play a crucial role in ensuring the optimal use of Salesforce to streamline processes, enhance data quality, and drive productivity. Primary skills needed for this role are administrative (declarative config, primarily FLOW), but the ideal candidate will need to be proficient with Excel and data clean up to import data to Salesforce.

Responsibilities

  • Configure and customize Salesforce according to business needs
  • Create and manage profiles, roles, permissions, and flows
  • Design and build custom reports, dashboards, and workflows to drive insights and process improvements
  • Provide training and support to end-users on Salesforce functionality and best practices
  • Stay abreast of Salesforce updates and industry trends to recommend enhancements and optimizations
  • Manage Formstack and other third-party integration and live forms
  • Support and maintain existing Salesforce solutions and ensure they continue to meet business needs
  • Conduct system testing and troubleshooting to identify and resolve issues
  • Data clean up, importing and validation via data loader
  • Analyze and assess data from source systems to identify data cleansing and transformation needs across native and custom objects
  • Develop and execute effective data mapping strategies to accurately map data from source systems to Salesforce objects and fields
  • Transform and prepare data for Salesforce data migration
  • Validate and reconcile migrated data against source data to ensure accuracy and integrity
  • Troubleshoot and resolve any data migration issues
  • Other duties as assigned

Qualifications

  • 2+ years experience as a Salesforce Administrator or in a similar role
  • Additional experience in Mulesoft or similar tools is a plus
  • Strong understanding of Salesforce architecture, data model, and security
  • Experience with complex Salesforce implementations / use cases
  • Excellent analytical, problem-solving, and communication skills
  • Ability to work independently and collaborate effectively with cross-functional teams in other countries
  • Detail-oriented with a strong commitment to data accuracy and integrity
  • Effectively communicate with international clients/teams and the ability to read and understand English-language documents
  • Salesforce Certified Administrator (ADM201) certification is required
  • Proficiency in Salesforce Lightning, Data Management, Data Loader and AppExchange tools
  • In-depth understanding of the Salesforce data model, including objects, fields, relationships, and best practices for data migration

Pay Scale

  • $90,000 - $105,000 CAD per year
  • The final compensation within this range will be determined based on the candidate's experience, skills, and overall fit for the role.