Front of House Manager

Company: Lowlands Fire Food

Website:

Company Overview

Lowlands Fire Food is an Ontario based, FeastON certified food service company operating full-service restaurants and food trucks for public and private events. We focus on scratch cooking, bold flavours, and delivering a consistent, high quality guest experience across all service formats.

Our team works in a fast paced, hands-on environment where professionalism, accountability, and teamwork are essential. We value strong leadership on the floor and offer opportunities for growth within a locally owned and growing company.

Job Summary

Lowlands Fire Food is opening a new location in Brooklin in February and is seeking an experienced Front of House Manager to lead daily service operations from opening through ongoing operations.

This is a hands-on, service focused leadership role responsible for building, training, and leading the front of house team while maintaining exceptional guest experience standards. The Front of House Manager will play a key role in opening preparation, including beverage program development, staff onboarding, service systems, and floor execution during the opening period.

The ideal candidate is a confident hospitality leader who thrives in fast paced environments, leads by example, and takes ownership of service standards, team performance, and guest satisfaction.

Position Details

Reports to: General Manager

Start Date: January 26, 2026

Opening Date (Tentative): February 8, 2026

Hours: Part time prior to opening, full time once operational

Wage: $24 per hour

Tips: Tip pool. Managers are eligible to receive tips during shifts worked as manager or server

Key Responsibilities

1. Inventory and FOH Supplies

• In cooperation with the General Manager, assist in the development of the craft cocktail and wine program
• Monitor FOH inventory including bar stock, glassware, menus, linens, and cleaning supplies
• Communicate ordering needs and reduce waste, breakage, and loss

2. Guest Experience and Service Standards

• Ensure prompt, friendly, and consistent service for all guests
• Set and enforce service standards for greeting, seating, table service, and checkout
• Handle guest complaints professionally and effectively
• Manage dining room flow to prevent service delays and overcrowding
• Build relationships with regular guests and encourage repeat business

3. Staff Leadership and Supervision

• In cooperation with the General Manager, hire, train, schedule, and supervise FOH staff
• Lead pre shift meetings and communicate daily priorities, specials, and expectations
• Coach and develop staff on service execution, upselling, and teamwork
• Address performance issues through feedback, documentation, and discipline as required
• Foster a positive, professional, and accountable workplace culture

4. Scheduling and Labour Management

• Create schedules aligned with forecasted sales and service needs
• Manage call ins, shift changes, and staffing adjustments
• Control labour costs while maintaining service quality
• Ensure compliance with employment standards, breaks, and labour regulations

5. Operations and Floor Management

• Oversee daily FOH operations during service
• Coordinate pacing and communication between FOH and kitchen teams
• Ensure efficient table turns without compromising guest experience
• Maintain cleanliness and organization of dining areas, bar, and restrooms
• Ensure opening and closing procedures are followed

6. Sales and Revenue Optimization

• Train staff on menu knowledge, specials, and upselling techniques
• Monitor average check size, table turnover, and comp usage
• Support promotions, events, and seasonal initiatives

7. Cash Handling and POS Oversight

• Oversee cash handling, tip procedures, and end of day reporting
• Ensure accurate billing, refunds, and voids
• Monitor POS usage and address discrepancies or misuse

8. Health, Safety, and Compliance

• Enforce food safety, alcohol service, and hygiene standards
• Ensure Smart Serve compliance and responsible alcohol service
• Address safety hazards and incidents promptly
• Maintain compliance with health regulations and company policies

9. Communication and Coordination

• Act as a key communication link between FOH, kitchen, and management
• Communicate guest feedback and operational issues to leadership
• Coordinate with kitchen leadership on service pacing and menu changes

10. Leadership Presence

• Lead by example with professionalism, reliability, and strong work ethic
• Step into any FOH role as needed during service
• Remain calm, decisive, and solution focused during busy periods

Requirements

• 3 to 5 years experience in a full-service restaurant environment
• 1 to 2 years experience in a leadership role such as assistant manager, shift supervisor, lead server, or bar supervisor
• Hands on experience in multiple FOH roles including server, host, bartender, or expo
• Proven staff leadership experience including training, coaching, and leading shifts independently
• Strong guest service and conflict resolution skills
• Experience with scheduling, labour management, and call in coverage
• POS and cash handling experience
• Working knowledge of health and safety standards
• Valid Smart Serve certification
• Reliable, punctual, and professional with strong communication skills
• Ability to perform under pressure in high volume service environments

If you are ready to elevate your hospitality experience with us at Lowlands Fire Food, we invite you to apply today and become part of our dedicated team

Job Type: Full-time

Pay: $24.00 per hour

Expected hours: 30 – 40 per week

Work Location: In person