Store Systems and Administration

As a valued London Drugs family member, the opportunities for career growth are unlimited 

Here is a great chance for you to grow your skills and experience. We are currently hiring for:

Store Systems and Administration

The individual in this position is responsible for the administrative functions of store operations, the technical functions of store systems, and the integrity of store-level pricing. They will report directly to the Assistant Store Manager and Store Manager. 

Other responsibilities will include the following: 

Store Systems 

• Maintain store hardware systems, including point-of-sale systems, operational software programs and communication networks 
• Perform regular cleaning and maintenance of equipment (e.g. cleaning MSR hardware) 
• Perform regular system backups as per the established procedures and schedule 
• Function as the primary store contact with the Information Technology department, including problem reporting and resolution, and systems and software deployment 
• Maintain Problem Incident Report logs 

Store Pricing 

• Maintain the technical functions of the point-of-sale system 
• Control the integrity of store pricing systems including daily file maintenance, price changes, in-store signage, impact reports, price ticketing reports and bin reports. 
• Work cooperatively with store management to identify concerns and solutions regarding the integrity of store shelf labels, signage, ad p.o.p., etc. 
• Undertake merchandising problem-solving including the use of scanning problem forms and internal audit reports 

Store Operations 

• Maintain the store funds, i.e. cash, stamps, LD gift cards, coupons, and other assets 
• Administer the over/short program and report to Loss Prevention department 
• Administer all point-of-sale charity fundraising programs (e.g. hospital lotteries) 
• Be responsible for the administrative functions of the point-of-sale system (e.g. manager override numbers) 
• Administer Transit Passes and Lottery Tickets programs (where applicable) 
• Administer other programs as assigned by the store manager or head office (e.g. employee uniforms, employee lockers, bulletin boards, store supplies, etc.) 

Customer Service 

• Support the company mission statement, "To Provide a Superior Shopping Experience Everyday" 
• Provide prompt and efficient customer service based on 10/10 Sales Challenge philosophy  

 The successful candidate will: 

• Display a positive attitude and be solutions oriented 
• Create and maintain a safe, fair, and harassment-free environment for all employees 
• Strictly adhere to all company policies and procedures, including the use of company e-mail and Internet access 
• Exhibit professionalism and maintain confidentiality, especially regarding company revenues, pricing information, and over/short information 
• Understand and support company privacy policies regarding customer and employee information 
• Understand and promote safety standards to ensure employee and customer health and safety.  Personally follow safe working practices as set out by company Health & Safety standards (e.g. follow proper lifting procedures when handling cash boxes and trays) 
• Exhibit strong administrative and computer skills, and technical and mathematical aptitude 
• Possess comprehensive knowledge of store merchandising standards and practices 
• Exhibit an ability to work quickly and accurately under pressure and with little supervision 
• Practice strong time-management and organizational skills 
• Practice strong communication skills, both verbal and written, and an ability to relate to all levels of personnel within the company. 
• Practice effective communication, training, and coordination of efforts within the Store Systems and Administration team 
• Exhibit an ability and willingness to train other employees to function in the Store Systems and Administration position. 
• Must be adaptable to change (new technology, systems, etc)  

Employees must be available to work early morning shifts (i.e. 5 am) and other positions within the store.  

If you are interested in exploring opportunities but not sure where to start, talk to your Store Manager about this posting, then submit your application on-line.  

London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.

London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba and British Columbia, London Drugs' 79 stores employ more than 8,000 staff dedicated to providing our customers with a superior shopping experience.

At London Drugs, we believe in fostering a culture that treats employees like family. We are committed to providing our employees with a supportive and encouraging environment that promotes professional development and advancement. By fostering this approach, we aim to create an atmosphere where every employee feels supported, appreciated, and motivated to contribute their best to the organization.  

When we consider employees for new opportunities or promotions, we see them as integral members of our work family. Our commitment to treating employees like family is reflected in our practices of open communication, recognition of achievements, and providing opportunities for continuous learning and skill development. We want our employees to feel a strong sense of belonging and commitment to their success within the organization.  

Therefore, we focus on promoting from within and we invite you to view all live postings to help advance your career with us. We also hold Manager-In-Training programs and LD Career Weeks to help better educate, prepare and support you with your career advancement journey.