Bilingual Compliance Analyst

2 weeks ago

Toronto, Ontario, Canada Swoon Full time

Our client, a
Major Canadian Bank with a significant presence in performance management and financial services
(often working with Financial Planners, Market Leaders, and Branch Salesforces across the country), is seeking a motivated and detail-oriented
Bilingual Scorecard Investigator (Compliance Analyst)
to join their team.

This is a crucial backfill role, ideal for a junior professional (
1–2 years of experience
) with a background in banking, finance, or economics. The role requires
fluency in both French and English
, strong analytical skills, and hands-on experience with data analysis tools.

Key Responsibilities

As a Scorecard Investigator, you will play a vital role in ensuring compliance and accurate performance reporting.

  • Case Investigation:
    Review and analyze assigned investigation cases using internal dashboards, working toward a daily target of approximately
    10–15 cases
    .
  • Policy Application:
    Apply bank policies and concepts to all decisions and actions, ensuring investigations are closed within SLA.
  • Bilingual Communication:
    Take on and manage
    bilingual cases
    and follow up with internal partners and stakeholders in both
    English and French
    .
  • Documentation & Reporting:
    Accurately document findings, respond to emails, and manage communications with internal teams.
  • Data Analysis:
    Utilize tools like
    SQL
    and
    Microsoft Suite (e.g., Excel)
    to review and analyze data from multiple sources.
  • Team Support:
    Participate in a
    rotating weekend QA schedule
    (approximately one weekend every five weeks) to audit scorecards.

Required Skills & Experience (MUST HAVES)

The ideal candidate will possess a specific blend of language, technical, and industry knowledge, aligning with the complexity of the previous candidate's profile.

  • Language:
    Fluency in English and French (Bilingual) is mandatory
    for handling bilingual cases.
  • Experience Level:
    1–2 years of relevant experience
    in a financial services, banking, compliance, or economics environment.
  • Technical Skills:
  • Demonstrated proficiency with
    SQL
    (intermediate level) for data analysis.
  • Experience using the
    Microsoft Suite (Excel)
    . (Knowledge of SAS is an asset.)
  • Note: Candidates will be tested on SQL and investigation scenarios as part of the interview process.
  • Background:
    Knowledge of financial/banking industry terminology and experience in policy-driven investigation or due diligence work (e.g., KYC, AML).
  • Work Structure:
    Must be able to commit to a
    Hybrid
    schedule, working
    3–4 days per week onsite
    in the Downtown Toronto office location.

The target hiring compensation range for this role is between 25/hr to 32/hr depending on overall experience. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

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