RD Lab Technician

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you're someone with integrity, commitment, and a strong drive to deliver great products, we'd love to hear from you.

Job overview:

The IT Lab Technician II plays a key role in supporting Ross Video's internal Lab Infrastructure and lab environments. This role focuses on executing defined technical tasks, maintaining lab systems, and ensuring smooth operation of hardware and software used in testing and development. The technician works independently on routine assignments and collaborates with peers and supervisors to resolve moderately complex issues. This role contributes to operational efficiency and supports broader IT initiatives through hands-on technical support and maintenance.

Who you report to: Manager, Information Technology - R&D Labs

What we offer:

Ross offers competitive salaries, comprehensive health plans, and several perks to help you perform at your best. Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, an employee share ownership program, development support, and a ton of fun social activities and events Best of all, you will be part of the Ross Video family, and we've got an energizing environment here.

What the job is all about:

• Maintain and troubleshoot lab hardware and software systems to ensure consistent availability and performance for testing and development activities.
• Execute routine setup, configuration, and deployment of lab equipment in accordance with IT standards and safety protocols.
• Support software installations, updates, and patching cycles across lab environments, ensuring compliance with internal policies.
• Monitor system health and performance metrics, escalating issues to senior team members when necessary.
• Assist in documenting lab configurations, procedures, and inventory to support audit-readiness and operational transparency.
• Collaborate with IT and engineering teams to support product testing, validation, and debugging workflows.
• Participate in the onboarding and setup of new lab tools and technologies, contributing to continuous improvement efforts.
• Provide basic technical support to internal users accessing lab systems, resolving issues within defined guidelines.
• Contribute to process optimization by identifying inefficiencies and proposing practical solutions.
• Ensure adherence to security and compliance standards in all lab-related activities.

Who you are:

• High school diploma with 3–4 years of relevant experience, or formal professional education with 0–1 years of experience in IT or technical support.
• Foundational knowledge of computer hardware, operating systems, and networking principles.
• Experience with lab equipment setup, system imaging, and basic troubleshooting techniques.
• Ability to follow established procedures and escalate non-routine issues appropriately.
• Strong attention to detail and organizational skills, especially in documentation and inventory tracking.
• Effective communication and collaboration skills within cross-functional teams.
• Familiarity with IT service desk tools and ticketing systems is an asset.
• Demonstrated ability to work independently on defined tasks and contribute to team goals.

Equity, Diversity & Inclusion

At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that's something we're passionate about at Ross We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.