Program Support Worker

MOSAIC operates on traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl ̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, q'ʷa:n̓ƛ'ən̓, SEMYOME, S'ólh Téméxw (Stó:lō), Stz'uminus, WSÁNEĆ and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada's largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer, we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country's largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM

We are looking for motivated Program Support Workers to join our MOSAIC Engage Language team Not sure if you're 100% qualified? We encourage you to apply anyway MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.

POSITION FUNCTION:

Under the direction of the Manager, the Program Support Worker, provides administrative and student services support for the MOSAIC Engage English Classes.

KEY DUTIES AND RESPONSIBILITIES:

• Answer questions from walk-ins, over the phone and current clients
• Provide administrative support for reports, client/student records, and forms. Maintain confidentiality in all matters related to client/student information.
  
• Provide general orientation to the facilities for clients/students/community partners/stakeholders both in person and over the phone.
• May document client activities in database(s), or document and collect data to produce contractual reports or statistics for funders.
• Develop a thorough knowledge of MOSAIC programs and departments in order to support clients with a range of needs
• Foster a welcoming and inclusive environment by supporting and building relationships with clients
• Write informative, topical, and interesting content for blogs and social media

MINIMUM QUALIFICATIONS:

• Office Management/Business Administration diploma/certificates and/or appropriate combination of experience and training.
• One year minimum of related experience.

DESIRED SKILLS AND QUALIFICATIONS:

• Good computer skills in word processing, spreadsheets, database, and standard office equipment.
  
• Excellent Customer service skills.
• Excellent verbal and written communication skills.
• The ability to speak Spanish, Korean, Japanese, Mandarin, Cantonese, Ukrainian, Russian, or Turkish will be considered an asset.
  
• Efficient organizational abilities: able to set priorities and meet deadlines; able to multi-task.
• Able to work independently and with a team.
• Must possess sound judgement and initiative.
• Experience and sensitivity to and understanding of the needs of immigrant populations and people from diverse cultural backgrounds.
  
• Previous experience in the Settlement sector and knowledge of settlement resources and tools a asset

COMPENSATION: $24.82 -$25.70 per hour

HOURS:

Part-time, 12 hours per week (9 AM to 1 PM) Monday, Wednesday and Friday

Start Date: January 2026

The successful candidate must be able to commute to the Vancouver English Language and Assessment Centre (2555 Commercial Drive).

DEADLINE: On going until fulfilled 

IMPORTANT NOTES:

• MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023 MOSAIC's HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.