Restaurant Success Manager

Born in the Prairies, now part of a worldwide network, SKIP is a tech company with an entrepreneurial spirit and the drive to be the best. We're a people-first, collaborative company with a fun, dynamic and innovative environment. Our vision is to empower everyday convenience. Our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this Role:

We're looking for an industry expert who can be the bridge between SKIP and our Restaurant partners for collaboration, mutual growth and long-term success. You will be responsible for leading our Territory Management team to drive strong relationships with independently owned restaurant partners across Canada. With your passion for building a team, driving results, and developing others, you'll help us continue to expand our reach while setting our partners up for success. 

Location: Winnipeg or Toronto office
Work Arrangement: Hybrid- 3 days a week in-office & 2 days working from home

Reporting to: Head of Local Partnerships

• Develop and communicate network best practices in collaboration with your partners and internal team. 
• Lead employees using a performance management and development process that provides an overall context to encourage employee contribution. 
• Develop strong working relationships with a variety of internal stakeholders in a proactive and professional manner, advocating for cross-team collaboration to deliver on growth strategies. 
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment 
• Analyze insights to monitor the success of partnerships and optimize tactics based on data-driven findings. Create data visualization and present findings to our partners. 
• Track partnership performance and deliver accurate results to internal stakeholders 
• Build and maintain strong and lasting partnerships with Restaurant partners.
• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions

• Post Secondary degree or diploma in Business Administration or related field. 
• 5+ years of related experience is preferred eg. Team Leadership, Account Management. 
• Experience in the restaurant industry or retail management with an in-depth knowledge of operations and cost structures within these sectors is considered an asset. 
• Experience and ability to manage, train, cultivate and motivate talent within a fast-paced and growing environment. 
• Proven track record of business development and collaborative account management. 
• Strong project management, problem-solving, decision-making and negotiation skills 
• Experience developing and executing on growth strategies to deliver on specific targets. 
• Ability to communicate and work with cross-functional teams across all levels of the organization. 
• Able to understand and communicate data, insights and trends. 
• Highly organized; excels at planning and prioritizing tasks. 
• Exceptional communication skills, additional languages considered an asset. 
• Ability to understand complex systems. 
• Detail-oriented, resilient, and adaptable. 
• Have a great attitude and a proven self-starter. 
• Thrive in a rapidly changing environment with high levels of ambiguity.

SKIP is the kind of workplace that garnered a "Top Places to Work in Manitoba" and it was no small coincidence. We set out to make this a place our employees are proud to tell their Mothers, Fathers, friends and anyone who will listen that they work here. SKIP team members feel pride knowing their input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you — you meet and surpass new challenges every day.

That's just a small taste of what it's like to work at one of Canada's leading tech companies. If you're hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment, we'd love to hear from you.

SKIP is proud to be an Equal Opportunity employer. We are committed to fostering a diverse and inclusive environment where all employees feel they truly belong and where everyone is included, seen, heard and respected.

In keeping with our values, all applicants will receive consideration for employment regardless of: gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, (dis)ability, neurodivergence, or any other characteristic protected by law. Should you require any accommodations throughout the hiring process, we encourage you to reach out to your talent acquisition specialist.

Note: All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.

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