Branch Sales Manager

The Branch Sales Manager drives branch growth by securing new business, strengthening existing client relationships, and overseeing all operational and financial performance. This role ensures consistent delivery of sales, service, and profitability targets while maintaining alignment with company policies, systems, and standards.

CORE JOB ACTIVITIES

Marketing/Sales

• Drive new business development through targeted outreach, local market engagement, and strategic prospecting.
• Strengthen and grow existing client relationships to increase retention, revenue, and overall account value.
• Develop and execute branch-level sales strategies aligned with annual forecasts and corporate objectives.
• Ensure pricing, fee structures, and margins are aligned with approved standards and deliver expected profitability.
• Monitor branch sales performance, analyze trends, and take proactive action to address shortfalls or emerging opportunities.
• Lead and support the sales activities of the Perm 360 Consultant, for strong pipeline development, quality job intake, and consistent monthly GP generation.
• Oversee branch marketing activities and spending, ensuring all initiatives stay within budget and support revenue goals.
• Maintain a strong and professional presence within the business community, building the branch's reputation with clients, partners, and industry stakeholders.

Service/Operational

• Ensure consistent, high-quality, on-time service at all client sites, including large-scale distribution centres with high-volume staffing.
• Oversee operational logistics in complex environments, proactively addressing staffing, productivity, safety, and workflow challenges.
• Enforcing Corporate Polices and upholding the reputation and standards of the Company.
• Safeguarding and maximizing the use of Company assets and ensuring the security of all Company records and information.
• Ensuring adherence to all local laws and maintaining up-to-date business licenses for reporting and service lines.
• Ensuring that client companies are provided with professional and timely service and each operation is issued with up-to-date standard operating procedures and training manuals.
• Regularly conducting comprehensive service, sales, and operational audits and implementing corrective action when required.
• Ensuring that client, candidate, and employee complaints are actioned within 24 hours.
• Ensuring each branch member is effectively producing the budgeted objectives for their position and is achieving the Company standards of performance.
• Implementing quality control procedures and a quality accreditation program.
• Providing client companies with ongoing support and information relating to Industrial Awards, the effective use of flexible staffing, and workforce measurement techniques.

Management

• Lead and support a diverse team including Recruitment Consultants, Client Relationship Managers, Perm 360 Consultants, and support staff in a high-volume DC environment.
• Resolve interdepartmental conflicts quickly and effectively, maintaining a collaborative and positive work environment.
• Ensure full compliance with employment legislation and company policies.
• Provide staff with up-to-date SOPs, training, and guidance to ensure consistent performance.
• Foster a healthy corporate climate, high morale, and team engagement.
• Hire, train, coach, and develop employees, and manage terminations when necessary.
• Conduct performance appraisals, implement improvement plans, and address disciplinary matters as required.

Finance/Reporting

• Ensure branch profitability by monitoring revenue, expenses, and operational costs.
• Maintain strict oversight of accounts receivable, following up on outstanding client payments promptly.
• Implement processes to reduce aged receivables and protect company cash flow.
• Approve and manage branch expenditure in line with budget and company policy.
• Analyze financial performance and take corrective actions to address shortfalls or variances.
• Support forecasting, reporting, and financial planning to ensure alignment with corporate objectives

Quality, Compliance & OHS

• Delivering OH&S training including manual handling awareness and emergency evacuation procedures to on-hired workers and existing staff.
• Overseeing Site Inspection procedures and policies including the identification of hazards, evaluation of risks, and the designing and implementing of hazard control measures.
• Maintaining sound knowledge of current provincial and federal legislation, standards, policies, and guidelines and ensuring that work activities comply.
• Ensuring accurate and timely OH&S reporting as directed.

EXPERIENCE REQUIREMENTS

• Minimum 5 years' Business-to-Business sales experience.
• Minimum 3 years' management experience in a medium sized company.
• Proven success record of achieving revenue and profit objectives.
• Proven success in strategic and budgetary planning.
• Knowledge of and commitment to total quality management.
• Excellent verbal and written communication skills.
• Proficient computer literacy in Microsoft programs.

EDUCATION REQUIREMENTS

• Bachelor's degree in a related field in lieu of experience (Business Administration, Marketing, Sales Management, Communications, etc.).