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Restaurant Front of House Manager

2 weeks ago

Waterloo, Ontario, Canada Beertown Waterloo Full time

TO THOSE ASPIRING TO CAREER GREATNESS, READ ON:

With new locations on the horizon, Charcoal Group is growing and seeking the best and brightest Hospitality and Culinary minds to join our team of proven pros. We believe our success is driven by working alongside Leaders who are continually growing and driving to push themselves, their team and our business forward.

Our goal is to foster a work experience that provides our Chefs & Managers with:

  • Pride in their role and the company they work for
  • Personal & professional respect from all stakeholders
  • Ongoing learning & career development with a clear path for growth
  • An independent atmosphere that welcomes everyone's ideas & initiatives
  • Competitive remuneration (plus benefits & earned bonuses)
  • Meaningful relationships and mentorships
  • Possibilities for personal & professional growth
  • …all while having good time

If you…

  • know that 'real' people work nights & weekends,
  • believe that successful people don't know more, they do more,
  • feel the restaurant operates at it's best when you're there,
  • take the bull by the horns,
  • work hard to succeed hard,
  • aspire to achieve greatness in your career,

…success is here for you to earn

About the Service Manager Role:

  • Full-time, salaried, management position, reporting directly to the General Manager
  • Directly responsible for the Server team, ensuring adherence to Beertown service standards.
  • Operates shifts with excellence, leading to increases in sales week over week, year over year.
  • Leading & coaching service team in fulfilling steps of service and all side-work both pre and post-service
  • Handles any service or Guest concerns during the shift with Hospitality from the Heart
  • Hire, train, mentor and schedule (weekly) Server team
  • Facilitate Focus of the Week program for Front of House
  • Monitor daily cleanliness of restaurant, attacking any cleaning & repair concerns with urgency
  • Manage reservation book in concert with Front of House Management Team.
  • Assist in managing costs related to service - Front of House Labour & Uniform Inventory, Local Store Marketing (to name a few)
  • Drive on going learning of Service team via participation in our online learning software

Service Manager Earnings & Perks:

  • $55,000 - $58,000 annual salary
    • 8,000 Annual Bonus Incentive (paid quarterly as earned vs targets)
  • Comprehensive Management Benefits & Life Insurance Plan – coverage begins on day 1
  • Paid Vacation Time
  • Daily Management Meals
  • Charcoal Group Team Member Dining Discount
  • Comprehensive initial & ongoing training provided
  • Career growth & ongoing development opportunities
  • Positive, supportive & inclusive team culture

We want to meet you. Apply now via this ad, or in person at Beertown Waterloo.

Beertown Public House is a concept of the Charcoal Group of Restaurants (an independent company of insane greatness & winner of Food Service Canada's 2019 Independent Restauranteur of the Year Award). Learn more about Beertown and our rich hospitality history at &

Location: 75 King Street South, Waterloo, ON N2J 1P2

Job Types: Full-time, Permanent

Pay: $55,000.00-$66,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Dental care
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • Store discount
  • Vision care

Experience:

  • Serving/Bartending: 2 years (required)
  • Restaurant management: 1 year (required)

Licence/Certification:

  • Smart Serve (required)

Work Location: In person