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Group Service Representative

2 weeks ago

Calgary, Alberta, Canada Desjardins Full time

As a Group service representative, you help build, serve and maintain business relationships with members and clients.You drive results by reviewing special requests and helping promote and sell products and services based on client needs and your unit's business objectives and strategies.You help analyze member/client needs and develop and implement personalized solutions. You ensure member/client satisfaction and service quality in accordance with the organization's standards and procedures. Interpersonal savvy is therefore essential.You will be responsible for a dedicated territory and the related objectives. More specifically, you will be required to: 

  • Handle groups greater than 50 employees

  • Support assigned clients in terms of managing and administrating group insurance plans

  • Establish and maintain client relationships by identifying current tor potential needs and promoting client retention

  • Advise various partners, stakeholders or clients with regards to the products, services or solutions offered and ensure their satisfaction

  • Analyze and respond to clients needs, process requests and ensure required follow ups

  • Analyze and respond to clients with regards to products and solutions offered

  • Collect, organize and analyze information when adding or modifying plans

  • Present to clients and attend client meetings

What we offer*

  • Competitive salary and annual bonus

  • 4 weeks of flexible vacation starting in the first year

  • Defined benefit pension plan that provides predictable, stable income throughout retirement

  • Group insurance including telemedicine

  • Reimbursement of health and wellness expenses  and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

  • Bachelor's degree in a related field

  • A minimum of three years of relevant experience  

  • Please note that other combinations of qualifications and relevant experience may be considered  

  • Intermediate experience handling large groups with 50+ members

  • Intermediate experience with hospitals or public sector

  • GBA/CEBS designation

  • Knowledge of Group Insurance Benefits

  • Knowledge of distribution network

  • Available for travel in Calgary and surrounding area

  • Must have a valid G driver's license and access to a vehicle

Action oriented, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning

#LI-Hybrid

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask

Job Family

Member/client sales and service (FG)

Unposting Date