Onboarding & Implementation Specialist

Onboarding & Implementation SpecialistLocation: Vancouver, BC Full-TimeIn Office Role

About VoPay International Inc.VoPay's Fintech-as-a-Service platform enables any business to embed financial services and payment capabilities into their existing applications, products, or services through a single, scalable API. Our integrated technology gives product managers and developers the flexibility and speed to build innovative financial solutions in a rapidly evolving industry.

OpportunityWe are looking for an experienced Onboarding & Implementation Specialist who will lead customers through onboarding, integration, and successful deployment of VoPay's embedded finance and payment orchestration solutions. This is a post-sales delivery role focused entirely on solution implementation, technical integration, configuration, and customer enablement.

You will work directly with customers' product, engineering, finance, and operations teams to ensure a seamless implementation experience. You will also collaborate internally with Product, Engineering, Compliance, Sales, and Support to ensure each customer launches smoothly and derives maximum value from VoPay's platform.

Key Responsibilities:

Customer Implementation & Onboarding

• Lead end-to-end onboarding for new customers, from project kickoff to go-live.
• Guide customers through integration of VoPay's APIs, SDKs, and embedded UI components.
• Support configuration of ledgers, wallets, payment workflows, compliance modules, and treasury orchestration settings.
• Ensure customers meet all technical, operational, and compliance requirements before activation.

Technical Integration Support

• Work closely with customer engineering teams to troubleshoot integration issues.
• Review API requests, logs, data flows, and callback/webhook behaviour to ensure correct implementation.
• Provide clear technical guidance on integration best practices for ACH, EFT, card, payouts, reconciliation, and embedded finance workflows.

Solution Delivery & Project Management

• Manage multiple customer implementation projects simultaneously with clear timelines, milestones, and progress reporting.
• Coordinate internal teams to ensure required resources are aligned for each customer launch.
• Identify risks and blockers early and drive timely resolution.

Customer Training & Enablement

• Deliver customer training sessions for portals, APIs, financial operations, compliance workflows, and reporting tools.
• Build and maintain documentation, checklists, SOPs, and workflows to support customer readiness.

Post-Launch Transition

• Ensure a smooth handoff to Customer Success & Support once the customer is live.
• Document all integration architecture, custom workflows, and launch decisions for internal reference.

What Success Looks Like in This Role

• Customers complete onboarding faster, with fewer escalations.
• Integrations go live without blockers and follow best practices.
• Customers fully adopt VoPay's orchestration capabilities, reducing manual processes.
• Internal teams view you as the central coordinator for delivery and implementation quality.

Experience & Qualifications:

• 3–7+ years in SaaS implementation, technical delivery, onboarding, or integration consulting.
• Strong understanding of APIs, RESTful services, webhooks, and system-to-system integrations.
• Experience working with financial operations, payments, fintech, or compliance workflows is an asset.
• Excellent communication skills with both technical and non-technical stakeholders.
• Strong project management and problem-solving skills.
• Comfortable leading customer-facing technical conversations.

Nice to Have:

• Experience in fintech, payments, ERP, treasury systems, lending, or embedded financial services.
• Ability to read API logs, JSON payloads, and troubleshoot integration flows.
• Familiarity with core banking, payment gateways, ACH/EFT, and ledger systems.