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Parts Advisor, Elie

3 weeks ago

Elie MB, Canada AgWest Ltd. Full time
We are currently seeking a reliable, customer-focused Parts Advisor to join our Parts Department in Elie, MB. This position plays a vital role in supporting our customers, service team, and overall parts operations. The successful candidate will assist with inventory management, shipping and receiving, achieving sales targets, and promoting a collaborative and knowledgeable work environment.
Key Responsibilities
Customer & Service Support - Provide outstanding customer service in person, by phone, and via email - Support service technicians and the service team with parts-related needs - Address inquiries, check availability, and process orders accurately Shipping & Receiving - Receive and inspect incoming parts shipments - Accurately manage outbound shipments to customers and other branches - Handle returns in accordance with company policies Teamwork & Collaboration - Work closely with the parts team to ensure smooth daily operations - Assist other branches when coverage is needed - Contribute to a cooperative and team-driven work culture Sales & Performance - Work toward achieving and exceeding parts sales goals - Recommend and upsell relevant parts and promotions to customers - Track sales performance and report progress to the Parts Manager Product Knowledge & Development - Learn and maintain knowledge of AGCO, Claas, and third-party machinery and parts - Stay informed on new products and technologies - Share knowledge with the team to support a learning environment Inventory Management - Monitor inventory levels and help optimize stock availability - Perform cycle counts and assist in minimizing stock discrepancies - Recommend stocking of high-demand items - Maximize supplier discounts through effective order timing Other duties as assigned
Qualifications
- High school diploma or equivalent (post-secondary education an asset) - Experience in a parts department or customer service role; agriculture or heavy machinery experience preferred - Strong communication and organizational skills - Demonstrated ability to meet sales goals - Technical knowledge of machinery/parts or willingness to learn - Ability to work independently and collaboratively - Willingness to travel between branches if required
Working Conditions
- Must be able to lift and move parts weighing 50+ lbs - Standing for extended periods and working in warehouse settings - Overtime may be required during peak periods
About AgWest:
At AgWest, we provide a comprehensive range of CLAAS machinery and AGCO brands, ensuring year-round productivity for farming operations in Manitoba and Saskatchewan. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team.
Ready to join a growing team in the heart of Manitoba agriculture?
Apply today and help us deliver exceptional service to our valued customers in Elie and surrounding communities.