Performance Leader – Sales

2 hours ago

Waterloo, Ontario, Canada The Travel Corporation Full time


ABOUT US 

At The Travel Corporation, we don't just sell travel, we design life-changing experiences that connect people to the world and each other. With over a century of expertise, 70+ countries served, and an unmatched portfolio of award-winning brands, TTC leads the way in purpose-driven travel. 



If you're energized by closing sales, delivering standout guest experiences, and growing in a fast-paced, customer-first environment, we invite you to join our high-performing sales team. Here, sales enablement meets purpose, and your success fuels our guests' unforgettable journeys. 



YOUR IMPACT 



The Contact Centre Performance Leader– Sales is responsible for leading, motivating, and developing a team of high-performing sales agents to achieve revenue targets and deliver outstanding guest experiences. This role drives conversion, maximizes upsell opportunities, and ensures every interaction reflects TTC's commitment to excellence, directly contributing to the company's growth and guest satisfaction. 



KEY RESPONSIBILITIES 



Drive sales performance and revenue growth by leading, motivating, and coaching a high-performing sales team. Develop agent capability through regular 1:1 coaching, real-time feedback, and targeted sales training. Deliver a guest-centric, consultative sales experience that drives retention, repeat bookings, and referrals. Use data and KPIs to monitor performance, report results, and continuously improve individual and team outcomes. Improve sales processes and effectiveness by refining scripts, promotions, and workflows in collaboration with cross-functional partners.  Other duties as assigned 

WHAT'S IN IT FOR YOU 



Compensation & Incentives 

  • Performance-based incentives 



Sales Enablement & Growth 



Annual professional development fund Access to global training programs and internal mobility Clear pathways into senior B2C sales, B2B accounts, and sales leadership roles 

Purpose & Perks 



2 paid volunteer days per year Be part of a sustainability-forward company committed to making travel matters 

WHAT YOU BRING 



3+ years' experience in a sales-driven B2C contact centre, including at least 1 year in a people-leadership role. A proven track record of meeting and exceeding sales targets, conversion, and ancillary revenue goals. Strong coaching and leadership skills, with experience developing high-performing sales teams. Solid sales capability, including consultative selling, upselling, and cross-selling. Comfort working with data and KPIs, using CRM and contact centre tools to track performance and drive improvement. A guest-first mindset, balancing commercial outcomes with strong customer satisfaction (NPS). Travel industry experience is an asset. 

OTHER DETAILS 



This position supports a 7-day contact center operation and follows a rotating shift schedule, with assigned shifts that may include mornings, evenings, weekends, and occasional holidays to meet service needs.  Overtime may be required during peak periods. TICO Certification (Travel Industry Council of Ontario) required within the first 60 days of employment; TTC will cover the cost of the first attempt. 

The Travel Corporation is committed to providing an inclusive and accessible recruitment process for all candidates. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for candidates participating in all stages of the recruitment and selection process. 



If you require accommodation due to a disability, please notify us in advance so that we can make appropriate arrangements to support your needs. 



The Travel Corporation may use automated tools, including AI, to support parts of the recruitment process, such as screening or assessing applications 



We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.  


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