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Specialist, Partnership and Total Experience

6 hours ago

Woodbridge, Ontario, Canada Alectra Inc. Full time

Specialist, Partnership and Total Experience
(Non-Union)
24 Months Temporary - 35 hours/ week

Location: Vaughan, ON

Status: This position is to fill a new vacancy

Salary Grade: 14 - $87,992 - $109,990 annually

At Alectra, we
energize a brighter future
by empowering our workforce through the talent of tomorrow's bright minds. We promote a culture that
encourages collaboration, celebrates innovation and supports lifelong learning
. We are committed
to creating a safe and inclusive workplace
where everyone succeeds and has the opportunity to make a meaningful difference.
As a Specialist, Partnership and Total Experience you will support initiatives that enhance the experience of Alectra's employees, customers, partners, and stakeholders. This role focuses on sound project management, project delivery and collaboration with internal teams and external partners to improve productivity, customer satisfaction, and enable innovative solutions. This position reports into Manager, Partnership and Total Experience.

The position contributes to Alectra's strategic objectives in total experience technology and supports the integration of digitally advanced energy solutions that provide diverse choices for customers.

What You'll Do
Total Experience Optimization

  • Execute tasks that optimize user journeys across digital channels and technology platforms.
  • Ensure digital interfaces are user-friendly and consistent with Alectra's brand standards.
  • Collaborate with cross-functional teams to maintain alignment across customer and employee touchpoints.
  • Support initiatives aimed at improving user experience and resolving inquiries effectively.

Partnership & Innovation Support

  • Assist in evaluating potential vendors, collaborators, and partners aligned with Alectra's strategic goals.
  • Maintain relationships with industry partners and support activities that promote innovation and commercialization.
  • Contribute to the integration of proven innovation pilots into business operations.
  • Support student programs and partnerships with academic institutions to build talent pipelines.

Customer Research & Engagement

  • Collect and analyze customer data to identify trends and recommend experience improvements.
  • Support enterprise-level customer segmentation programs and engagement strategies.
  • Assist in maintaining digital infrastructure that supports customer experience (e.g., websites, mobile apps, CRM).
  • Project & Business Case Support
  • Capture functional and non-functional requirements of projects from stakeholders and ensure these requirements are implemented.

  • Contribute to the development of business cases and funding applications for innovation initiatives.

  • Support project management activities, including preparing proposals, budgets, and schedules for GRE&T Centre projects.

  • Assist with regulatory filings, internal and external project reporting including PMO reporting, stakeholder engagement, performance reporting and/or funder reporting as required.

Who You Are
Education & Knowledge

  • Bachelor's degree in Business, Sustainability or related field.
  • Knowledge of the energy and utility industry, including emerging technologies.
  • Familiarity with digital tools, platforms, and user experience principles.

Experience

  • 3–5 years of experience in user experience, digital solutions, business development, and project management.
  • Experience supporting projects and partnerships in cross-functional environments.

Skills & Competencies

  • Strong communication and collaboration skills.
  • Customer-focused mindset with attention to detail.
  • Ability to manage multiple priorities and deliver results.
  • Analytical and problem-solving abilities.
  • Valid Drivers' License

Where you will work

  • Hybrid: This role is based in a hybrid environment, allowing for a mix of remote and in-office work to support team collaboration and business needs.

Compensation

  • At Alectra, Compensation for non-union positions is determined within a defined salary range for each role. Placement within the salary range depends on several factors, including qualifications, relevant experience, and alignment with the role's requirements. We consider internal equity and market competitiveness to ensure fairness and consistency across the organization.

Who We Are
As the largest municipally owned electric utility in Canada, we are committed to growing, evolving and remaining innovative to build a sustainable and brighter future. Our values set us apart and are our fundamental beliefs about our organization:

Safety:
Stay aware, prevent risks and protect each other.

Respect:
Value everyone, act honestly and foster inclusion.

Customer Focus:
Be reliable, anticipate needs and deliver exceptional solutions with care.

Excellence:
Elevate performance, embrace diversity and deliver quality through collaboration.

Innovation:
Drive growth by embracing change, creativity and continuous improvement.

Here's Why Alectra Might Be Your Ideal Workplace

  • We offer comprehensive benefits. From health and wellness programs to financial security though our Defined Benefit Pension Plan – we offer a robust benefits package that supports you and your family.
  • We invest in your career development. At Alectra, we care about our team's future through offering ongoing trainings, mentorship and learning opportunities.

  • We care about you work-life balance. Understanding that taking time off is essential to employee well-being, sustained productivity and high performance, we offer the following:

  • Time off: At Alectra, we offer various time off options for our employees including vacation time, personal days, milestone parental leave top-up, volunteer days and bereavement days.

  • Disconnecting from work: We prioritize your well-being through our "Disconnect from Work" policy which ensures you can maintain a healthy work-life balance.
  • Hybrid work environment (if applicable): Based on operational requirements, we offer flexible working arrangements that include working remotely or on-site.

At Alectra, your unique contributions matter and help drive our collective success to a more sustainable and brighter future.

Ready to Apply?

If this sounds like you and gets you excited, we'd love to hear from you Simply click the apply button to submit your resume and take the first step toward joining our team. *Due to the high volume of applications, we are unable to accept resumes via email. All applicants must apply through our careers page to be considered.*

At Alectra, we celebrate diversity and are committed to an inclusive recruitment process that honours the dignity and independence of all applicants. If you require accommodation due to a disability during the process, please contact
.
We will work with you to ensure your needs are being met to the point of undue hardship.
Thank you for your interest in building a career with us. While we appreciate all applicants,
only those selected for an interview will be contacted.
Please note: We kindly request
no unsolicited resumes or agency referrals.
Alectra does not accept resumes from recruitment agencies for any open positions unless a valid contract is in place.

Use of Artificial Intelligence (AI) in Recruitment
At Alectra, we're committed to energizing a brighter future through innovation and responsible technology use. While we may use digital tools to support the efficiency of our recruitment process, we do not use AI to identify or screen candidates. Applications are personally reviewed by either a member of the Talent Acquisition team or one of the hiring leaders, ensuring a fair and human-centered experience for all applicants.