Ops Manager

Hey

- Start here:

We aren't a big corporation...

We don't have a big fancy office...

We can't pay 6 figures salaries yet...

But we are on a fast growth path and on a fun adventure to help more business owners market their product more efficiently through educational assets & content

And to get there, we need YOU.

No a beginner, someone with REAL experience in operation, leading and product.

You'll have to wear many hats at once, learn new things, have to adapt.

Right now it's chaotic, and that's why we are missing an operational brain, a genius that can help deliver a world class service.

I (Eliot the Founder), need to focus on growing the brand, the sales motion and building the team.

So... If you EAT "day-to-day" operations for breakfast, love improving a service product, efficiencies, building systems on the delivery side and managing projects...

Then, this is for you

This is closer to a
COO role
where you manage the entire delivery. You aren't waiting for projects to come to you; you are actively part of the strategy and vision for growing. You must have done it before in another online service company.

Keep reading to know more about the role:

WHAT YOU GET:

Look, I can't offer you a 6 figure salary just yet, but I can promise you things that in my opinion are even more valuable:

• Access to me 24/7, I will do whatever it takes to support you, help you shine and succeed. You can assure that as the founder, I work extra hards on weekends and make sacrifices to grow the business.
• You'll see and help build a team in real time, from the ground up... you'll live the REAL growth of a business.
• No bullshit, honest talks, no corporate jargon and ties. A company that focuses on winning OUR way.
• Going out to eat, doing activities, and having fun while competing in Montreal (Yeee ahh)
• A culture of constant improvement and personal development (the strict minimum no ?)
• We help you build your Linkedin brand for FREE, 30 videos/posts per month (we pay the editing & writing)
• Get salary bonuses on the upside when hitting KPI's (we grow together).
• Salary starts at $5,000 per month.

YOUR ONLY 3 OBJECTIVES at Be Partner:

1. Keep the Founder, Eliot Rathe, (me), 100% out of delivery. By managing all client projects from A-Z.

2. Improving the
   quality
   of the service.

3. Improving the
   efficiency
   of the service/delivery.

That's it (we are looking for a hard working genius to do these 3 things VERY well).

JOB DUTIES (10):
(What will you do in order to have this happen ?)

1. Client communication

2. Building systems & SOP's

3. Building Zapier & N8N systems

4. Communication with editors, copywriter, interviewer and the founder Eliot.

5. Assuring the QUALITY and TIME/Deadline of each project is met.

6. Onboarding every new client (with a short call).

7. Systemizing the onboarding process, creating the drive, sending access, starting project.

8. Using the project management tool (creating projects and signing off on each)

9. Actively improving the service + reducing costs and ineficiencies

10. Identifying the bottleneck of delivery and priority problems to fix.

KPI'S OF YOUR ROLE:
(How do we measure the effectiveness of your work ?)

1. How many hours did Eliot, had to work on delivery (as little as possible) ?

2. What is the churn rate - (Make clients stay longer) ?

3. What is the value per customer - (Make clients buy more) ?

4. How many customers are being referred to us - (More word of mouth) ?

5. How many clients can we handle with the current team - (Increasing capacity) ?

6. Are we above 80% gross profit margins for the delivery - (Decreasing costs) ?

AMOUNT OF EXPERIENCE & SKILLS:

• At least 2 years of experience working as a project manager, operations manager OR in online service product delivery — (ideally in a marketing/communications agency)

• Ability to create SOPs and fantastic systems

• Experience of deep interest of integrating AI in your work (N8N & Zapier mainly)

• You must have a laptop, "duh".

OUR SERVICE:

"
Okay great, but what the hell does the company actually do
" ?

We interview founders of companies (online), and from their answers, create videos & written posts to use as educational content to distribute on Linkedin & Youtube mainly.

Our value proposition is "30 pieces of content, from ONE hour of your time".

Here's our video presentation that explains it into more details, and you'll see the face and voice behind the writing of this job post:

The ideal delivery team looks like for a "pack" of clients:

• A COO/Ops Manager (you)

• An Interviewer - (asking the questions and guiding the clients)

• One/Many editors - (creating the edited/produced videos)

• A copywriter - (writing the written posts, AI assisted)

• A virtual assistant - (scheduling the posts for the clients)

• A LOT of TECH

It is a Full-time Role in Montreal:

Hours:
09:00-17:00

(Some days it will be more, some days it will be less)

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FORM TO FILL OUT:

If you don't fill out the form, you won't be considered.