Director of Care

About Us
At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents.

About The Role
The Director of Care reports to the General Manager and/or designate and is accountable for directing and mentoring care staff to ensure resident-focused care is achieved. This role promotes high quality care and maintains accountability of staff to ensure that all persons served receive the appropriate level of care. The Director of Care is a key leader in the community and collaborates with the General Manager/Community Leadership team acts as a professional role model for all staff by providing clinical guidance by following all appropriate regulations and guidelines.

Responsibilities
Include but not limited to:

• Engage and mobilize your team to achieve the purpose, goals, objective and key results of the organization.
• Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.
• Model the values and leadership behaviours of the organization and inspire others to do the same.

Resident Care

• Ensures there is ongoing development of comprehensive care plans tailored to the resident's short and long term requirements.
• Ensures the care plans are compliant with licensing and CARF standards
• Monitors and evaluates for effectiveness and changing care needs and ensures appropriate action is taken in a timely manner.
• Provides residents with a free of harm and comfortable environment.
• Ensures schedules and work assignments meet or exceed the provincial and legal requirements for professional nursing and other care-related services.

Leadership

• Provides leadership and direction to staff involved in the provision of continuing care by fostering and promoting new initiatives; interpreting and implementing care related policies and procedures.
• Coordinates and communicates with other departments and staff to ensure that goals and planned changes are monitored and reviewed.
• Ensures all Nursing staff receive a standardized orientation upon hire, In-service training, work assignments, monitoring, and performance evaluations.

• Maintains a safe environment for residents, family and staff, through:

• accident prevention,

• knowledge of emergency procedures and regulations,
• the safe use of supplies and equipment and reporting when repairs are necessary, and

• Utilizing infection control procedures

• Is directly involved in the performance management of all care staff.

• Networks with other Directors of Care and health care professionals within and outside the organization
• Shares information and participates on multi-site committees to develop and implement best practices throughout the organization.

Budget & Financial

• Ensures that care programs are delivered in a professional manner within the current budget allocation and in accordance with provincial standards and legal requirements dictated for the provision of nursing and other clinical services.
• Reconciles long-term care activity reports with the support of the GM to ensure resident days and levels of care concur with revenues derived from the regionally funded daily rate
• Is responsible for forecasting budget requirements and monitoring and approving expenditures including identifying and recommending new sources for products and services and providing rationale for budget variances.

Occupancy

• Liaises with Health Authority to ensure pre-screening for suitability and timely admissions to vacant funded accommodation.
• Works with the Community Relations Manager to assess care requirements and suitability of private pay applicants.

Regulatory Compliance

• Audits and monitors the administration of medication and monitors mechanisms to control the use of narcotics.
• Investigates, documents, reports, and takes the appropriate corrective action in situations where a serious incident has occurred.
• Ensures that there are Continuous Quality Improvement (CQI) initiatives undertaken in relation to care and the development of best practices.
• Ensures that initiatives are based on audit outcomes and key performance indicators.
• Exchanges information and resolves serious incident situations related to nursing and direct resident care with outside agencies including but not limited to Ministry of Health, Community Care Facilities Licensing, Community Health Services, education institutions, local health units; WorkSafe BC etc.
• Ensures licensing requirements as outlined by the; Community Care and Assisted Living Act, Heath Professions Act, Residential Care Regulation, etc. are met.
• The admin or clinical on call as directed by the General Manager or designate.
• Monitors and addresses care staff standards and daily staffing levels.

Operational And Administrative Systems

• As an integral member of the site management team, participates in decision-making - particularly in matters related to health and safety, resident care, financial, and human resources management.
• Ensures that there are effective communication systems in place for staff, residents and families.
• Participates in Manager On-Call roster and schedule.
• Perform all other duties as required.

Qualifications And Skills

• Successful completion of a Bachelor of Science degree in Nursing and current British Columbia College of Nurses and Midwives registration.
• 2 to 4 years' management and/or supervisory experience preferred. Experience in a Long-term care, Assisted Living or senior services setting an asset.
• All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
• Ability to multi-task.
• Sound financial management skills and understanding of funding in a residential care setting.
• Ability to plan, direct and control the delivery of multi-faceted care services.
• Knowledge of Microsoft Office Suite.
• Extensive knowledge of the Residential Care Regulations; Community Care and Assisted Living Act; Service Provider Manual, including criteria for complex care.
• Must be able to read, write, and verbally communicate effectively in English
• Customer service oriented.
• Demonstrates conflict resolution skills.
• Demonstrates empathy and understanding of the needs of all staff, residents and family.

Special Requirements

• Must be willing to work the hours necessary to ensure the effective operation of the community.
• Must have the capacity to deal with physical and mental impairment, death, and dying.
• Must be prepared to respond to emergent situations.

West Coast Seniors Housing Management

is an equal opportunity employer.