Client Services Director

2 weeks ago

Maple Ridge, British Columbia, Canada WomanCare Pregnancy Centre Full time

Company description

WomanCare Pregnancy Centre is a Canadian charity that seeks to bring hope, help, and healing to those impacted by an unexpected pregnancy.

Job description

The Client Services Director plays a key leadership role in ensuring clients receive safe, supportive, and client-centered care. This position involves a blend of administrative coordination, team leadership, and hands-on client support through one-to-one appointments, groups, referrals, and resource navigation. Some evening work is required for programs and centre events.

Key Responsibilities

  • Provide day-to-day oversight and support to client support staff
  • Offer direct client care, including one-on-one support sessions
  • Facilitate client programs
  • Maintain client files and service documentation
  • Assist with referrals and coordination of community resources
  • Track service statistics and contribute to reporting
  • Support the ongoing development and improvement of client care practices

Qualifications:

  • Diploma/degree in a related field (social work, counselling, community support, health services, etc.) or equivalent experience
  • Experience providing supportive, non-judgmental client care
  • Strong communication and organizational skills
  • Ability to supervise and mentor staff or volunteers
  • Comfortable using Microsoft Office and basic web-based tools
  • Ability to maintain confidentiality and professional boundaries

To apply:

  • Send resume and cover letter to

*

Job Types: Part-time, Permanent

Pay: From $25.00 per hour

Expected hours: 22 per week

Work Location: In person

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