Manager, Manitoba Claims

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Out of Scope

Full time, Permanent

Location: Winnipeg. The successful candidate will be 100% in office.

Division: SGI Canada

Posting Close: November 18, 2025

General Accountability

The successful candidate is responsible for managing the claims function for commercial and personal property claims for SGI CANADA's Manitoba regional operations to enhance and contribute to customer experience, growth and efficient operations. Collaborates with Corporate Claims to develop, implement and monitor processes and procedures. Provides direction to frontline employees on complex claims and ensures that claims are investigated and settled in accordance with applicable legislation, programs, policies, procedures, meet best practices in the industry and customer service targets. Provides leadership and technical expertise to a team of claims professionals and ensures a consistent corporate claims experience is provided.

Key Accountabilities

Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

Claims Management (30%)

• Manages and monitors the branch claims operations, overseeing and supervising the processing, investigation and settlement of claims, ensuring that corporate standards and procedures are followed and that claims are equitably settled.

• Ensures that customer service is provided in accordance with established claims customer service targets and assists in developing customer service initiatives.

• Approves large loss audits and payments within authority level, considering risk factors and customer, partners and organizational impacts.

• Ensures adjusters are reserving appropriately and following the reserving guidelines.

• Provides technical direction, advice and guidance to employees on challenging claims, resolving customer and partner issues.

• Reviews reports from independent adjusters and provides guidance and direction for coverage application as per corporate guidelines.

• Leads the resolution process to address Executive, Ministerial, Fair Practices Office, Ombudsman and public inquiries in consultation with Auto Fund department, Claims management, and the Corporate Legal department.  

• Conducts claims reviews and audits at a divisional level, uses the findings to identify alternative solutions.

• Collaborates with Corporate Claims team to leverage best practices, effectively manage workload and ensure consistent claims experience.

• Reviews and analyzes data to drive performance to ensure service targets are met.

• Consults with head office/quality control subject matter experts on complex and large value claims.

People Leadership (20%)

• Builds a high performing workforce by actively leading human resource activities.

• Ensures development of divisional succession plans.

• Builds a culture of leadership and accountability to effectively deliver on strategic and corporate strategies, ensuring integration with employee performance development and career development plans.

• Drives performance through team members and is committed to leadership development across the company, supporting employees and workforce readiness through mentoring, training and developmental opportunities.

Relationship Management (20%)

• Develops and maintains a network of professionals, experts, resources and regulatory group contracts within the province where business is conducted (e.g. brokers, repair and restoration firms, vendors, independent adjusters, law enforcement, fire departments, and/or medical, legal or expert consultants)

• Develops and maintains working relationships and effective communication with internal business partners.

Customer Experience Management (20%)

• Ensures that customer service and allied partner services (e.g., counsel) are provided in accordance with established claims customer service targets and assists in developing and/or executing customer service initiatives. 

• Creates and implements service standards and consistency in claims process to achieve targeted goals in collaboration with Corporate Claims.

• Promotes communication with all customers and broker partners to deliver transparency and efficiency in claims handling.

• Identifies and encourages claims team to find creative solutions and opportunities to utilize technology to improve the claims experience for customers. 

Corporate Management (10%)

• Ensures programs and policies are in alignment with corporate, strategic and divisional strategies. 

• Manages risk in area of authority.

• Prepares, reviews, manages and/or approves departmental/divisional budgets.

• Prepares decision requests, decision and/or information items.

• Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility, including development, implementation and managing of program components specific to departmental health and safety requirements. 

• Makes decisions for departmental operations that are efficient, effective and in alignment with strategic direction and priorities.

• Ensures department and program policies, procedures and guidelines are in compliance with applicable federal and provincial legislation and regulations; implements and evaluates changes to legislation and regulations in area of authority.

• Establishes and maintains an effective system of internal controls to support reliable financial reporting and compliance in accordance with applicable laws and regulations within the span of control, and communicates the importance of internal controls to staff.

Education and Experience

• A four-year degree from an accredited post-secondary education institution in a relevant field of study such as Business.

• Eight years' experience compromised four years leadership experience and four years' experience in claims adjusting.

Knowledge, Skills and Abilities

• Knowledge of the insurance coverages, lines of insurance, and benefits provided by the policy wordings of the property and casualty insurance products.   

• Knowledge of the principles and practices of insurance and property claims methods and procedures.  

• Knowledge personal and commercial property insurance theory and the principles, practices, methods, and techniques related to the settlement of claims.  

• Knowledge of the litigation process, practices, relative case law with consideration to changing legal and court decisions within the applicable jurisdiction.   

• Knowledge of National Building Code of Canada and provincial building codes, acts or regulations.

• Skill in determining values, depreciation, repair or replacement costs; determining the degree of negligence; and/or determining the extent of quantum in claims of liability.

• Ability to handle confrontational, difficult, or emotional situations in a diplomatic and effective manner.  

• Ability to communicate with clarity and simplicity, breaking down complex concepts into simple language that is easy to understand (both written and verbal).  

Diversity is a cornerstone of SGI. We believe all candidates should be given the opportunity to fully participate during the recruitment process. If you require an accommodation, we invite you to submit your accommodation request to , and we will work through your request with you. All information received will be kept confidential.

Working Conditions

Physical Effort: Minimal.

Physical Environment: Minimal.

Sensory Attention: Moderate.

Mental Stress: At times there is a high level of stress in this position which influences the amount of anxiety, tension and mental discomfort caused by difficult customers, confrontation and concerns about danger to self and others.

Posting Close Date:

November 18, 2025As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you're a great candidate for this role.

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