Receptionist
1 week ago
Job Overview
We are seeking a reliable, detail-oriented, and professional Back-Office Customer Service Receptionist to join our beauty and wellness team. This role is strictly phone- and system-based and is responsible for managing all customer service communications and booking operations from the back office. The ideal candidate is highly organized, confident on the phone, and comfortable working on a computer all day while delivering exceptional client support.
Responsibilities
- Manage all inbound and outbound customer service calls
- Respond to client inquiries via phone, email, text, and online platforms
- Handle appointment scheduling, confirmations, rescheduling, and cancellations
- Maintain accurate client records in the customer service and booking systems
- Follow up with new inquiries and existing clients
- Support lead management and convert inquiries into bookings
- Handle client concerns and escalate issues when necessary
- Generate basic daily reports for management
Qualifications & Experience
- Previous experience in customer service, receptionist, call center, or administrative roles preferred
- Strong verbal communication and professional phone etiquette
- Comfortable working on computers, CRMs, and booking software
- Highly organized with strong attention to detail
- Ability to work independently in a fast-paced environment
- Professional attitude, reliability, and accountability
Job Type: Full-time
Pay: $17.00-$22.00 per hour
Expected hours: 40 – 60 per week
Work Location: In person
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