IT Auxiliary Support and Social Media Coordinator

Role: IT Auxiliary Support and Social Media Coordinator

Reports to:  IT: Manager, Systems Technology; SM, Greystone College Director 

Location: Toronto, Ontario 

Description:  

The ILSC Toronto/Greystone Toronto IT Auxiliary support and Social Media Coordinator is a an on-campus dual role, part-time, hourly position with 24 hours of work per week. 

IT Auxiliary Support Role: 
Reporting to the Manager, Systems Technology, this role works with the systems support team. Responsibilities included coordination with key members on the Systems Support team to manage local hardware, software and IT infrastructure at campus where this role physically resides. This role requires one to be organized, motivated, and able to communicate at all levels within the organization. He/she will be able to translate business needs into technical solutions for the client groups and will apply a practical mindset when recommending solutions and coordination with fellow team members on the Systems Support team. Your scheduled hours for this role will be 4 hours per day, Monday to Friday, 8:30 AM to 12:30 PM (20 hours per week). 

Job Duties: 

• Identifies issues staff are having with hardware, software and resolves where possible.
• Acts as the primary local escalation point to the Systems Support team.
• Logs into the ServiceDesk ticket management system to review, resolve, and or escalate tickets for local campus Participates in the evaluation, recommendation, piloting, testing and launch of new hardware, software and apps Participates in various IT initiatives, helpdesk/desktop projects and research assigned.
• Is the liaison with the Systems Team and primary communication point to local staff during major production issues, upgrades, or scheduled downtime.
• Ready to research questions using online searches, manuals, publications and variety of resources including other IT staff and vendors to troubleshoot and answer customer questions.
• Manages, maintains and improves technical documentation.
• Coordinates with vendors and service providers for in-warranty hardware replacement and service.
• Follows standard guidelines to install and configure new equipment and peripherals, moving and updating equipment for regular replacement and to accommodate staff moves and changes.
• Think outside the box to help improve processes, implement new technologies, and develop innovative solutions.
• Builds positive relationships – works to build or maintain effective relationships or networks with internal or external partners whose cooperation is important to present/future success.
• Team-oriented and shows initiative and creativity.

Essential Qualifications, Skills, and Attributes: 

• Experience with Microsoft Windows 10/11, Office products 2019 & 365, Apple OSX
• Windows Active Directory User and Computer Administration desirable
•  MS Exchange/Outlook user account administration
• Experience with 365 in a hybrid platform desirable
•  Familiar with media streaming devices and systems
•  Able to prioritize expectations and recognizes when issues/events may affect delivery
•  Continually seeks opportunities to increase customer satisfaction and deepen client relationships
  
• Proficient in English – both oral and written
• Ability to work independently and in a team
• Dedicated, professional approach with a proven customer focus

Social Media Coordinator Role:

The Social Media Coordinator role is an integral member of the social media team in Toronto, liaising with the Student Services department, teachers, managers and ILSC and Greystone College students in an effort to create, record, document and post social media content for school activities, moments, and events. Your hours for this role will be flexible, between Monday to Friday depending on the content cycle worked before or after your scheduled IT hours, totaling 4 hours per week.

Job Duties: 

The role will require someone who is adaptable and comfortable working across different areas in the IT and SM fields. In addition to possessing these skills, a successful candidate for this role will be a strong communicator with excellent organizational skills and the ability to multitask.

•  Research audience preferences and discover current trends; 
•  Liaise with the student services team to stay updated on local events and content-rich opportunities.
• Accompany teachers and students on chosen activities, attend scheduled school events, strategically place yourself in content-rich areas of the school at various times to capture unplanned content;
  
•  Create engaging text, image and video content; 
•  Design posts to sustain readers' curiosity and create buzz;
•  Measure web traffic; 
• Stay up-to-date with changes in all social platforms ensuring maximum effectiveness
•  Commit to the pre-planned posting schedule, considering web traffic and customer engagement metrics; 
• Oversee social media accounts' layout; 
• Suggest new ways to attract funds, such as promotions and competitions. 

Essential Qualifications, Skills, and Attributes:

• Strong communication skills
• Multi-tasker with strong attention to detail
• Excellent organizational and computer skills
• Strong problem-solving and critical thinking skills
• Collaborative and adaptable
• Knowledge of social media and marketing contents
• A self-starter who works well individually and in groups

Education and Experience Required: 

• Post-secondary education preferred
  Experience in social media and customer service, preferably in an international environment

Contact Information:  

 While we thank all applicants, only those who are shortlisted will be contacted. 

 About ILSC, ELS, Greystone College & Greystone Institute 

A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, Ireland and India, some of the world's most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 10 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia; and Dublin, Ireland; as well as two online language schools, ILSC HELLO and ILSC ALLO. In 2025, ILSC Education Group launched Greystone Institute, a new Higher Education provider in Brisbane. 

In early 2022, ILSC Education Group joined forces with ELS Educational Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA.   

Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs. 

Our Core Values 

PASSION: To enrich & transform people's lives 

INNOVATION: To evolve through creativity & diversity. 

RESPECT:
To treat everyone with compassion & dignity. 

COLLABORATION: To build community & achieve more together. 

INTEGRITY: To act responsibly & ethically in everything we do. 

 ELS, ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers.  

If you need assistance or an accommodation due to a disability, you may contact HR