Senior Analyst, Operational Risk

Join a Challenger

Being a traditional bank just isn't our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you're passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, and today we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform ) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. 

The Work

The Senior Analyst Operational Risk Management provides support in the development of operational risk standards, tools, processes, and systems, and in the execution of oversight and reporting of operational risk management practices across the organization.

• The Senior Analyst Operational Risk Management role will initially focus on supporting the advancement of the Operational Resilience initiative to achieve regulatory requirements under OSFI E21 guideline.

• Map and analyze business processes as needed
• Collect and interpret business process data
• Contribute to the development of a critical process repository
• Lead workshops to collect insights and communicate with stakeholders at all levels
• Provide clear updates on project status and escalate issues to stakeholders as needed
• Drive business process design for risk related initiatives
• Build reporting to support project deliverables including presentations, dashboards and status.

• Research and provide in depth analysis and guidance on enterprise and operational risk industry standards and best practices.
• Create and maintain operational risk management guidelines, manuals and tools.

• Maintain risk management internal standards, including timely resolution of internal and external issues and engagement with key stakeholders.
• Engage with and assist Directors and Managers on the Operational Risk Management team on projects, risk activities and undertaking development activities, as required.
• Monitor any deficiency management processes and action plans.
• Work with business units and departments to assist with their overall operational risk management obligations.
• Assist the business with facilitation of the Risk and Controls Self-Assessment (RCSA) process, new initiative risk assessments, as required.
• Support Operational Risk reporting including maintaining monthly/quarterly/ad-hoc risk reporting on key risk indicators, operational loss events and operational risk levels and developing analytics.
• Contribute to the development, administration and maintenance of the Bank's Governance, Risk Management and Compliance (GRC) tool (Resolver), ensuring risk data populated is timely, accurate and consistently applied.

• Through oversight activities, ensure that technology issues are identified, remediated, and reported to senior management within established monitoring and escalation parameters.

• Assist in awareness, understanding and communication of enterprise and operational risk procedures.

• Support regularly scheduled and ad-hoc Risk reporting and analytics to Support Senior Management reporting.

• Completion of a post-secondary education program in the business field, complemented with enrollment in a relevant professional designation program.
• 3+ years of relevant risk management experience in operational risk and controls, preferably gained through working in front office, risk management, consulting role in financial industry, Audit, Compliance or Operational risk management.
• Strong analytical and quantitative skills and problem-solving abilities. Strong attention to detail.
• Proficient written and verbal communication skills coupled with meeting facilitation abilities and good presentation skills.
• Good organizational, project and time management to efficiently deliver concurrent projects with competing priorities.
• Experienced in audit or sampling techniques and regulatory/legal requirements of Financial Institutions.
• Developing knowledge and awareness of the financial industry, risk management practices and regulatory and/or policy changes.
• Strong capability in creating process maps and leveraging mapping technologies  
• Proficient computer skills including MS Office, MS Project, MS Visio and SharePoint
• Able to create workflows, dashboards, reports, AI agents, data entry forms using Power Automate, Power BI, CoPilot Studio and Power Apps

What we offer [For full-time permanent roles]

Competitive discretionary bonus 

Market leading RRSP match program

  Medical, dental, vision, life, and disability benefits

  Employee Share Purchase Plan

Maternity/Parental top-up while you care for your little one

Generous vacation policy and personal days 

  Virtual events to connect with your fellow colleagues

  Annual professional development allowance and a comprehensive Career Development program

  A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank's additional office space located at Ontario Street, Toronto, ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone's diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well. 

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can't wait to get to know you