Systems Administrator

2 days ago

Toronto, Ontario, Canada Teckhorizon Inc Full time

Job Overview
The Systems Administrator / Operations Support Specialist (Intermediate) provides operational and technical support for Justice Video Network (JVN) technologies and related audio-visual, telecommunications, and video conferencing systems. The role supports internal operations, external users (including judiciary, legal counsel, and public users), vendor coordination, and ongoing system reliability.

Key Responsibilities
Technical Operations & Support

  • Provide day-to-day technical support for audio-visual, telecommunications, and video conferencing systems across multiple platforms.
  • Troubleshoot hardware, software, and network issues, including review and validation of system logs.
  • Support remote witnesses, legal counsel, and public users with technical onboarding, orientation, and application setup across multiple devices.
  • Perform system testing, validate results, and document findings.

Systems Administration & Documentation

  • Maintain system manuals, training materials, user documentation, and operational procedures.
  • Manage user access and support validation of system activity logs.
  • Support software and hardware upgrades in accordance with change management processes.

Vendor & Stakeholder Coordination

  • Liaise with third-party vendors for equipment upgrades, repairs, and service performance monitoring.
  • Act as a quality-control liaison between business users, vendors, and internal technical teams.
  • Coordinate issue resolution to ensure timely and reliable service delivery.

Project & Inventory Support

  • Participate in technology implementation and enhancement projects.
  • Maintain inventory records and configuration data in the CMDB.
  • Update dashboards, daily reports, and operational metrics.

Knowledge Transfer

  • Contribute to knowledge transfer through documentation, scripts, project materials, and SharePoint updates.
  • Participate in team meetings and one-on-one sessions to ensure continuity throughout the project and operational lifecycle.

Must-Have Qualifications

  • Minimum 2 years of experience supporting audio-visual and video conferencing hardware and software.
  • Minimum 2 years of experience in incident management with strong knowledge of ITIL / ITSM frameworks.
  • Minimum 1 year of experience in reporting, dashboard creation, and operational documentation.
  • Hands-on experience with video conferencing platforms such as Zoom, Microsoft Teams, and Cisco Webex.
  • Knowledge of AV hardware including projectors, microphones, speakers, cameras, AV processors, and control systems (e.g., Crestron, Extron).
  • Understanding of signal flow and connectivity standards (HDMI, USB, network-based AV).
  • Basic understanding of VoIP systems and PBX configurations.
  • Strong knowledge of network fundamentals (TCP/IP, bandwidth requirements for video conferencing).
  • Proven ability to diagnose and resolve technical issues efficiently.
  • Excellent verbal and written communication skills, with the ability to support non-technical users professionally.
  • Experience working onsite in a structured, enterprise or public-sector environment.

Nice-to-Have Qualifications

  • Experience supporting large-scale or mission-critical environments (e.g., judiciary or public service systems).
  • Familiarity with emerging audio-visual and video conferencing technologies.
  • Experience supporting multiple operating systems (Windows, macOS, iOS, Android).
  • Exposure to LAN/WAN infrastructure, routers, and switches.
  • Experience coordinating with cross-functional technical teams and external agencies.
  • Prior experience in public-sector or justice-related technology environments.

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