Senior Credit Risk Analyst, Collections

Join us to build a more rewarding financial future for all Canadians

At Neo, we're on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn't for everyone. It's complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

• #1 on Deloitte's Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three-peat at the top

• #1 Fastest Growing Company in Canada for 2024 by Globe & Mail

• Top-ranked mobile apps and credit cards

• Team of 500+ people

• 1M+ customers

• 10K+ retail partners
  
  

Join us to build a more rewarding financial future for all Canadians

At Neo, we're on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly expanding tech startup isn't for everyone. It's complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

• #1 Fastest Growing Company in Canada for 2024 by Globe & Mail

• Deloitte's Fast 50 in Canada Winner for 2023 and 2024

• LinkedIn's Top Startup in Canada for 2022 and 2023

• Top-ranked mobile apps and credit cards

• Team of 700+ people

• 1M+ customers

• 10K+ retail partners

The Role

As a Senior Credit Risk Analyst, Collections, you will be a key contributor to our credit and collections strategies, playing a crucial role in managing our high-growth portfolio. We are looking for a data-driven professional who is passionate about using advanced analytics to optimize risk management and improve the customer experience. You'll work cross-functionally to provide the analytical foundation that ensures a healthy balance between business growth and risk mitigation.

What you'll be doing:

• Strategy Development & Implementation: Act as the analytical owner for designing, testing, and implementation of innovative collections strategies. You will be responsible for leveraging credit risk and/or collections models and data-driven insights to ensure they effectively balance revenue and risk throughout the customer lifecycle.

• Performance Monitoring & Reporting: Maintain all necessary operational reporting to track the performance of collections strategies for lending products. Benchmark performance against internal targets and external standards. Prepare concise, insight-driven summaries. Proactively go beyond standard reporting by synthesizing a clear narrative on what is working and where there are opportunities for improvement.

• Risk Management & Controls: implement and maintain strong risk management practices throughout the testing process, identifying potential issues and mitigating risks associated with new credit risk strategies.

• Advanced Analytics: Act as the analytical "eyes on the ground" for the Collections function. You will independently conduct deep-dive analyses using advanced data analytics and machine learning to analyze risk profiles across the credit lifecycle and uncover hidden risks and opportunities. You will identify trends, translating your findings into actionable recommendations that inform strategic business decisions.

• Operational Execution: Act as a liaison with the Credit Operations team, ensuring seamless execution of new strategies and providing insights to support operational objectives.

• Collaboration & Mentorship: Act as a key subject matter expert, collaborating with cross-functional teams including Product, Engineering, and Finance, to embed foundational credit risk controls in new features and products.

• Learning & Development: Develop a foundational understanding of various credit losses typologies, company products, and industry best practices. Actively seek to improve analytical skills and learn new tools and techniques.

• Stakeholder Collaboration: Interact closely with internal counterparts (e.g., Products, Tech, Growth, Finance) to identify and implement improvements to credit risk and/or collections policies and strategies.

• Insight Generation: Develop insightful analysis that actively monitors portfolio performance and identifies trends. Your work will directly enable strategic decision-making and drive actionable outcomes.

• Detailed activities related to the role:

  • Develop collections strategies according to the defined framework, including early delinquent , late delinquency, and charge-off accounts

  • Understand applicable credit policies, industry regulations and the requisite impact of those governance items to existing product or new initiatives

  • Define and implement a broad range of financial solutions (remediation tools) for short-, medium-, and long-term hardship problems

  • Manage decisioning systems, overseeing the logic and rules within the automated systems (external provider or a custom in-house engine) that make real-time decisions on FinSol eligibility and contact channels.

  • Assess the quality of the credit of the lending portfolio, including the identification and assessment of emerging risks and providing regular feedback on issues and opportunities to senior management

  • Create, maintain and share delinquency metrics and indicators, proposing maximum risk appetite / benchmarks for all main indicators

Who we are looking for:

• Experience: 5+ years of experience as a Business Analyst, preferably in the financial services or fintech industry.

• Technical Skills: Strong proficiency in SQL for data querying, manipulation, and analysis is a must. Knowledge of Python is a plus. You have proven experience working with BI and data visualization tools such as Looker, Tableau, or PowerBI.

• Analytical Expertise: Exceptional analytical and problem-solving skills, with a keen ability to break down complex problems into manageable components. A strong understanding of credit risk concepts and methodologies is a significant asset.

• Problem-Solving Skills: You have a proactive and curious mindset, with the ability to diagnose the root cause of complex issues and propose actionable solutions.

• Communication & Collaboration: Excellent communication and interpersonal skills, with the ability to effectively collaborate with both technical and non-technical stakeholders.

• Learning & Development: A foundational understanding of various delinquency reasons and a commitment to staying updated on industry best practices and improving your analytical skills.

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we're on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and empowering each other to move fast and think big. You'll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. As we continue to scale and evolve, we're looking for builders, innovators, and problem solvers who thrive on challenge–people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo's success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you've heard that Neo employees work hard, it's true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company's success.

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

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