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Parts and Service Advisor

3 weeks ago

Hanwell NB EC N, Canada Lounsbury Heavy-Duty Truck Full time
The Opportunity

Lounsbury Heavy-Duty Truck Centre in Fredericton is looking for a Parts and Service Advisor.

This is a full-time position. The hours of work are: Monday to Friday, from 8am to 5pm.

Why Work with Us?

Lounsbury Heavy-Duty Truck Centre in Fredericton is a part of the Lounsbury Group of Companies. We invest in our employees through training programs and offer:

  • Competitive Wages
  • Group Benefits Plan, including health, dental, vision, life insurance, short-term disability, and long-term disability, that start on the first day of work (no waiting period)
  • Paid Vacation and Sick days (vacation is negotiable based on experience)
  • Company Pension Plan (after 6 months)
  • Employee discounts on cars, services, and Lounsbury Furniture
  • Career growth and continuous development
Responsibilities
  • Provide customer service at the Parts and Service to walk-in customers and customers calling the dealership.
  • Perform physical inventory regularly to ensure all stock levels are accurate in the system.
  • Prepare bills of lading, invoices, and other shipping documents.
  • Assemble containers and crates in the Parts area: keep it clean and organized.
  • Keep records/files up to date.
  • Pack goods to be shipped and unpack goods received.
  • Must be willing to learn how to drive a forklift.
  • Answer phone calls and emails from customers to book an appointment for service.
  • Write up a repair order and document the customer's concerns to ensure accurate information is provided to the mechanic.
  • Keep the customer informed while the truck is being repaired.
  • Check and advise the customers if repairs are approved under warranty.
Qualifications
  • High School diploma or equivalent.
  • Must have a valid driver's license and a clean driver's abstract.
  • Must be computer literate - be able to use Microsoft Outlook, Excel, and be able to learn a new computer program.
  • Experience in the truck industry, rental, or automotive industry is an asset.
  • Strong interpersonal skills, customer service skills, and troubleshooting skills.
  • A good team player has a sense of urgency and can multitask.
  • Good work ethic.
  • Ability to perform repetitive heavy lifting (up to 50 lbs).
  • Keeps their work area very clean and organized.