Staffing Account Manager

JOB SUMMARY

XMC is looking for an energetic and driven Staffing Manager who's ready to take on new and

exciting challenges with Canada's Official Experiential Marketing Agency.

This role is ideal for an experienced people leader with deep recruitment expertise and a

commitment to developing high performing field teams. They are a dynamic thinker with a

positive approach to leadership, who builds strong client relationships and delivers consistent

results. Experience within the alcohol and beverage industry is a strong asset, as this role will

primarily support client programs in this category and requires an understanding of category

compliance, responsible service, and premium brand representation standards.

The Staffing Manager will serve as the main point of contact for the client and on premise

account partners, overseeing portal data input, scheduling, and ongoing communication to

ensure smooth program execution.

The ideal candidate is motivated, organized, and thrives in a fast paced environment where no

two days are alike. They bring a positive, solutions oriented mindset and take pride in building

and leading high performing field teams that deliver exceptional on premise sampling and

event experiences across Canada.

KEY JOB FUNCTIONS / KEY RESPONSIBILITIES

Overall

− Leader in XMC staffing solutions department and effective program management

− Supports and develops marketing strategies/plans for alcohol sampling programing

− Lead, mentor, and support a team of Staffing Coordinators and Field Staff

− Own recruitment strategy and deployment plans for national alcohol sampling

programs

− Collaborate with account leads to forecast staffing needs and allocate internal

resources accordingly

− Review staff and client feedback and event data to drive performance improvements

− Strong understanding of responsible service regulations (e.g., Serving It Right, Smart

Serve, etc.).

− Understanding of the pace, timelines, and logistics that come with high-volume,

sampling staffingJ

Strategic Staffing & Program Management

− Oversee all staffing functions across all programs, from hiring and onboarding to on-

site compliance and payroll

− Design and execute scalable hiring campaigns to build talent pools for on-premise and

sampling events/programs

− Develop regional staffing strategies

− Work closely with field teams to evaluate and optimize program delivery

− Proactively resolve high-impact field issues, such as last-minute cancellations,

underperformance, or retail partner concerns

− Cultivate ongoing relationships with top-tier talent for rapid redeployment

Payroll & Administration

− Maintain accurate tracking systems for shift scheduling and payroll

− Input, review, and approve staff timesheets and expense submissions

− Upload payroll documents to the appropriate folders and internal systems

− Work with Ceridian payroll systems and/or ATS as required

− Develop, manage and reconcile program budgets for staffing operations

XMC Morale

− Foster a strong, collaborative team culture by leading with positivity, sharing strategic

insights, and creating an environment where team members feel supported and valued

− Model exceptional work ethic, professionalism, and adaptability, setting the tone for

reliability and flexibility across the team, including during non-traditional hours or

under tight timelines

− Apply advanced problem-solving skills and critical thinking to navigate complex

challenges, while inspiring the team to consistently exceed expectations

QUALIFICATIONS AND EXPERIENCE REQUIRED

− Post-secondary education in Business, HR, Marketing, or a related field

− 3+ years of experience in staffing or talent acquisition, with at least 2 years in a

supervisory or managerial role

− Direct experience managing on-premise sampling programs (bars, restaurants, licensed

venues)

− Understanding of brand standards and consumer engagement within the

alcohol/beverage space.

− Experience collaborating with sales or territory managers from beverage clients on

field execution.

− Proven experience leading large-scale staffing programs, ideally across multiple

markets

− In-depth knowledge of Canadian labor laws and compliance practices

− Experience with scheduling tools, payroll systems (Ceridian preferred), and workforce

management software

− Strong leadership, coaching, and interpersonal communication skills

− Ability to manage a high volume of deadlines and field escalations in a fast-paced

environment

− Collaborative and solutions-focused mindset with sharp organizational skills

− Budget/Financial experience for effective program development, staff incentives and

reconciliation.

− Bilingual (French/English) an asset