Service Supervisor

1 day ago

Fort McMurray, Canada Finning Full time
Company:Finning CanadaNumber of Openings:2Worker Type:PermanentPosition Overview:Join Finning and lead a high-performing team in delivering exceptional field service. This position offers:

• Opportunities to make a direct impact on safety, quality, and customer satisfaction.

• A collaborative environment with strong leadership support.

• Career progression and professional development opportunities.

• A competitive wage and comprehensive benefits package.

As a Field Service Supervisor, you'll spend most your time ensuring safety compliance, mentoring technicians, and driving productivity. Your leadership will be key to maintaining operational excellence and fostering a culture of continuous improvement.Job Description:
  • Champion a healthy and safe work environment by enforcing safety standards and procedures.
  • Conduct daily and scheduled review meetings (pre-job, mid-job, post-job).
  • Ensure compliance through proper truck inspections and documentation.
  • Perform in-person inspections to verify JHA controls are applied and updated.
  • Recruit, mentor, and develop staff, providing regular performance feedback.
  • Spend time in the field to monitor work scope and address technical issues promptly.
  • Manage the repair process, including tooling, warranty, and inspection findings.
  • Oversee technician productivity, allocate resources, and manage job progress.
  • Communicate job changes and updates to technicians during mid-job reviews.

Day-to-Day Activities:

  • Lead and participate in safety meetings.
  • Conduct pre-job and post-job reviews with technicians.
  • Monitor field operations and collaborate closely with the customer and relevant stakeholders.
  • Provide coaching and mentorship to team members.
  • Track job progress and manage resource allocation.

Requirements:

  • Minimum 2 years of experience leading teams.
  • Journeyperson certification in a relevant trade is an asset.
  • Experience managing in a unionized environment is an asset.
  • Strong understanding of safety standards and Human Organization Performance safety model.
  • Financial acumen and strong business understanding.
  • Familiarity with Caterpillar product line and processes.

Important:

  • Based out of our Fort Hills site in Fort McMurray.
  • Permanent, full-time role.
  • 14x14 rotational shift working both days and nights.

If you're passionate about leveraging data to drive strategic pricing decisions and business growth, apply today

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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