Solution Enablement

Location:
Montreal (Hybrid)

Reports to:
Director of Solution Enablement & Activation

About Zaddons

At Zaddons, we give managers and schedulers a beeline to productivity with scheduling and bidding solutions that optimize complex processes. Our passion for innovation, technology, and efficiency fuels our relentless drive to solve irritating and time-wasting HR platform challenges. Through our network of solution, implementation, and service partners, we boost scheduling power by eradicating platform limitations.

Choosing Zaddons means joining a team where your values, your ideas and your talent help grow an innovative company.

About the Role

The Solution Enablement & Activation Specialist (SEAS) is responsible for delivering on Zaddons' activation engine: the discoveries, demos, configuration workshops, and certifications that make clients and partners operationally ready. This is a hands-on role at the center of the client and partner lifecycle.

SEAS act as Zaddons ambassadors across the entire journey — from the first discovery and demo through enablement, certification, and go-live. They serve as trainers, facilitators, and presales operators, ensuring that standards set by leadership are delivered with consistency, quality, and measurable impact.

SEAS collaborate closely with Sales, Partnerships, Project Management, Customer Success, and Product.

Be part of our team where each resource is recognized as a key player in our success

Key Responsibilities

Solution Enablement & Activation

SEAS conducts the activation process to standard, ensuring every discovery, demo, workshop, and certification is delivered according to playbooks and expectations, by:

• Performing discoveries, demos, configuration workshops, and certifications following defined playbooks.
• Tracking and report enablement activities to support capacity dashboards.
• Providing structured feedback to the Director on recurring client or partner gaps.

Sales & Presales Enablement

SEAS support Sales by running rigorous discoveries and ROI-driven demos, ensuring opportunities are well qualified and confidence in Zaddons' value is reinforced, by:

• Runing discovery workshops and capture requirements in alignment with configuration logic.
• Delivering tailored demos, ROI stories, and enablement model presentations.
• Supporting Sales with documentation tied to win-rate metrics.

Client Enablement & Training

Clients are guided through structured workshops and persona-based training that prepare their teams for independent operation. Certification ensures readiness before Customer Success takes over. SEAS enables clients by:

• Leading discovery sessions, validate prerequisites, and capture requirements.
• Delivering persona-based configuration and activation workshops (Admin, Manager, Employee).
• Supporting the client certification process and report certification completion rates.
• Tracking readiness timelines and escalate risks impacting certification delivery.

Partner Enablement & Certification

SEAS contribute to building partner independence through training and certification, ensuring Zaddons standards are met, by:

• Deliver partner training and certification sessions, including recertification.
• Support train-the-trainer sessions and partner onboarding activities.
• Assist with quoting for assigned partner accounts.
• Report certification quality, including retraining or recertification rates.

Qualifications

• Solid background in HR tech, with specific experience in UKG WFM and scheduling platforms (a must).
• Strong technical aptitude; able to quickly learn new systems, validate configurations, and troubleshoot issues at a functional level.
• Experience delivering structured training or certification programs to clients or partners.
• Ability to manage multiple enablement projects in parallel.
• Proven ability to coordinate enablement activities across multiple stakeholders and deadlines.
• Outstanding oral and written communication skills; perfectly bilingual (English and French)
  (mostly English-speaking customer base)
  .
• A dynamic personality with a results-driven approach.

Desired Skills

• Executive presence with the ability to engage and influence high-level stakeholders in both client and partner organizations.
• Strong organizational skills with the flexibility to adapt to changing client demands and sales environments.
• Active listening skills and the ability to understand and articulate customer needs and solutions effectively.
• Capacity to manage multiple priorities simultaneously and respond swiftly to client and partner needs.
• Calm and poised demeanor, especially in high-stakes or high-pressure situations.
• Consultative approach with excellent questioning and problem-solving ability.
• Awareness of change management principles when training clients and partners.

Career Development

Here you have an opportunity to join a young, dynamic team, strong in its achievements and in full growth. You will have the opportunity to evolve in a dynamic environment where challenges are constant. As Zaddons is a constantly evolving company, new opportunities will arise for you.

Boost your career

Zaddons subscribes to the principle of employment equity. The use of the masculine gender in this job offer includes all genders and makes no distinction between genders.