Trade Floor Support Manager

Requisition ID: 240434

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Team
Global Banking and Markets Engineering (GBME) is the fast-moving, award-winning technology engine that powers Scotiabank's Corporate, Investment Banking, and Capital Markets businesses.

The Derivatives Rates team delivers functional and technical solutions to support core business lines globally, including Global Banking & Markets, Group Treasury, and Global Wholesale Operations. We are a collaborative, agile, and results-driven team focused on enhancing our modernized derivatives trading platform.

The Role
We are seeking the Trade Floor Support Manager to join our team and contribute to the stability, performance, and continuous improvement of our derivatives trading platforms. This role offers exposure to a wide range of stakeholders and systems across the trade lifecycle, from Front Office to Back Office.

Is this role right for you? In this role you will:

• Act as the first line of application support for derivatives trading systems, providing day-to-day assistance to global business units. This includes resolving complex and multi-faceted issues related to product and deal structuring, trade lifecycle, and system functionality.
• Execute and enhance incident and change management processes, ensuring compliance with internal standards. Partner with cross-functional teams to produce reporting, identify root causes, and implement improvements that drive operational efficiency, reduce costs, and improve user satisfaction.
• Assist with system releases, maintenance activities, and provide after-hours support on a rotational basis.
• Support system releases and maintenance activities, including providing after-hours support on a rotational basis to ensure stability during deployments and scheduled updates.
• Maintain and improve support documentation, including procedures and knowledge base articles, and assist in user training and onboarding to promote self-sufficiency and reduce recurring issues.
• Continuously develop and apply deep domain knowledge of financial instruments, market conventions, valuation methods, risk management models, regulatory requirements, and end-to-end trading workflows to deliver effective support and solutions.

Skills
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• 3–5 years of experience in application support or technical business analysis within Capital Markets.
• Strong SQL scripting and Excel skills; familiarity with Unix and Python is an asset.
• Solid understanding of Derivative Products and the full trade lifecycle.
• Experience with log analysis, monitoring tools, and vendor applications such as MarkitWire (WSS and ICELink are considered assets).
• Proficient in troubleshooting trade breaks, connectivity issues, and data flow problems across trading systems.
• Familiarity with Agile methodologies and the software development lifecycle.
• Excellent communication, stakeholder management, and problem-solving skills, with the ability to work effectively across diverse teams.
• Onsite presence required at the Toronto office to support trading operations and collaborate closely with business and technology partners.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.