Floor Manager

9 hours ago

Toronto, Ontario, Canada Bar Filo Full time

Job Title: Floor Manager

Job Summary:

We are seeking an experienced and organized Floor Manager to oversee daily operations, supervise staff, and ensure excellent customer service. The Floor Manager will be responsible for maintaining operational standards, managing team performance, and ensuring a smooth workflow on the floor.

Key Responsibilities:

  • Supervise daily floor operations and staff activities
  • Assign duties and manage staff schedules
  • Ensure high standards of customer service
  • Handle customer complaints and resolve issues promptly
  • Monitor cleanliness, safety, and operational standards
  • Coordinate with management to achieve business goals
  • Train, guide, and motivate team members

Requirements & Qualifications:

  • High school diploma or equivalent (required)
  • Diploma or degree in Business, Hospitality, or related field (preferred)
  • Minimum 2–5 years of experience in a supervisory or floor management role
  • Strong leadership and communication skills
  • Ability to work under pressure and manage multiple tasks
  • Basic computer skills (POS systems, MS Office)
  • Flexible availability, including weekends and holidays

Preferred Skills:

  • Problem-solving and conflict resolution abilities
  • Strong organizational and time-management skills
  • Customer-focused mindset

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