Application Support Specialist

1 week ago

Stoney Creek ON LG A, Canada DealTrack Full time $60,000 - $65,000 per year

About DealTrack

DealTrack is transforming the way real estate professionals manage transactions. Our collaborative platform connects agents, lawyers, mortgage brokers, clients, and service providers to streamline deals from listing to close. We're on a mission to modernize real estate transactions and bring clarity, connection, and confidence to every step of the process.

About the Role

We're looking for a highly technical, customer-focused Application Support Specialist to join our growing team. The ideal candidate has hands-on experience as a Real Estate Deals Administrator and a passion for helping users succeed with software.

You'll be the champion of DealTrack to our users—answering questions, troubleshooting issues, and helping brokerages, agents, clients and legal teams get the most out of our platform. You'll also work cross-functionally with Product and Engineering to advocate for users and help shape the future of our tools.

What You'll Do

  • Provide responsive, kind, and knowledgeable support to users via email, chat, video meet, and phone
  • Troubleshoot platform issues with a keen eye for technical details and user workflows
  • Maintain and update help center content, FAQs, and internal documentation
  • Assist with onboarding new brokerages and users, including data setup and platform walkthroughs
  • Escalate technical issues and feature requests to the product and engineering teams via Jira
  • Collaborate with the Product team to ensure a smooth user journey
  • Help improve internal support systems and processes to scale our growing user base
  • Monitor, log, and analyze support trends to identify pain points and opportunities
  • Contribute to user education initiatives such as webinars, training sessions, or video demos

What You Bring

  • A nice to have but not required - experience as a Real Estate Deals Administrator, Transaction Coordinator, or Brokerage Admin

(You've worked with lawyers, lenders, and agents—and understand deal timelines, compliance, and coordination.)

  • Strong customer service and communication skills—you're patient, friendly, and clear under pressure
  • Excellent technical troubleshooting abilities—you're comfortable learning software inside and out
  • Organized, detail-oriented, and capable of managing multiple tasks and timelines
  • Proficient with tools like Zendesk, HubSpot, Google Workspace, and project tracking software is a plus
  • Bonus points for experience with Jira, CRM platforms, or knowledge base tools
  • Comfortable working independently in a fast-paced, remote team environment
  • Passionate about improving processes and delivering a world-class user experience

Why You'll Love Working at DealTrack

  • Be part of a company that's reshaping real estate with modern tools and a real impact
  • Collaborate with a smart, supportive, and passionate team
  • Have your voice heard—we move fast and value feedback
  • Flexible work environment with room to grow with an fast-expanding company
  • Competitive salary and benefits package

How to Apply

Please send your resume through Indeed only. Bonus if you include a real-world story that shows your customer support skills in action

Job Types: Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

Application question(s):

  • How many years of experience do you have as a real estate deals administrator?

Work Location: Hybrid remote in Stoney Creek, ON L8G 4A8

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