Senior Information Technology Business Analyst

4 days ago


Toronto, Ontario, Canada LanceSoft, Inc. Full time

Information Technology Business Analyst

Location Address: 44 King Street W (44 KING) 11th Floor

Contract Duration: 5 months

Possibility of extension – Yes

Possibility of conversion to FTE - Yes

Must-Have:

1) 8+ years of experience as a technical BA

2) 3+ years experience in a technical domain (e.g., software development, operations).

3) 3+ years hands on experience with building and maintaining DevOps environments and CI/CD pipelines.

4) 3+ years experience working in Agile environments

5) 3+ years of experience with Release Management/automation

6) Familiarity with process analysis techniques (e.g., Value Stream Mapping, Six Sigma).

Nice-to-Have:


• advanced ITSM experience, especially with ITIL frameworks.


• Spanish language skills.


• Experience with ServiceNow DPR and Release Management.


• ITIL certification preferred

Soft Skills:


• Critical thinker with strong analytical and problem-solving abilities.


• Proven leadership in both people and process initiatives.


• Champions a high-performance, inclusive, and customer-focused culture


• Excellent communication and stakeholder engagement skills.


• Fluency in English.

Education & Certifications:


• Bachelor's degree in Computer Science, Computer Engineering, or a related field.



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