Customer Service Specialist

1 week ago

Delta BC VM A, Canada Locher Evers International Full time

Join our team Locher Evers International ("LEI"), An EFL Group Company, industry leading and highly regarded freight forwarder, is growing rapidly LEI has an immediate opening in our Delta Office in British Columbia for a full time Customer Service Specialist, Pricing.

LEI offers a competitive compensation package that includes company paid extended health, dental and vision benefits, and a great work environment. We care for our employees as much as we care for our customers, and this is evident in our continuous growth and success.

We are seeking a new team member that enjoys a fast-paced environment and is reliable, pro-active, that also has excellent analytical and organizational skills.

REQUIRED KNOWLEDGE, ABILITIES AND SKILLS

  • Handle all phone and email communications with customers, overseas offices, and origin agents regarding shipment arrangements.
  • Coordinate shipment planning and execution from origin to destination, ensuring accuracy of documentation and compliance with operational and customer requirements.
  • Track and monitor shipments on a daily basis, proactively providing status updates and resolving delays or service issues in a timely manner.
  • Respond promptly and professionally to customer inquiries, providing accurate information on rates, transit times, routing options, and service levels.
  • Build and maintain strong relationships with existing clients while supporting new customer onboarding and business development initiatives.
  • Collaborate closely with operations, documentation, and sales teams to ensure smooth shipment processing and high levels of customer satisfaction.
  • Review, verify, and approve MBL and HBL drafts to ensure accuracy and compliance with carrier and customer requirements.
  • Prepare weekly shipment reports, and other regular or ad-hoc reports as requested.

QUALIFICATIONS

  • Previous experience in logistics, freight forwarding, or supply chain management is preferred.
  • Strong verbal and written communication skills with a customer-first, problem-solving mindset.
  • Proficiency in Microsoft Office (Excel, Word, Outlook); experience with CargoWise is a plus.
  • Highly detail-oriented, well-organized, and able to manage multiple shipments and priorities in a fast-paced environment.
  • Ability to work independently as well as collaboratively within a team.
  • Strong time-management skills with the ability to meet deadlines and handle urgent requests.
  • Knowledge of international shipping terms, Incoterms, and basic documentation processes is an advantage.

If you match the requirements for this excellent career opportunity, and you're interested in joining an amazing firm, this could be the job for you

While we thank all those who apply for their time, only those who are short-listed will be contacted due to the high volume of resumes received.

Thank you for considering Locher Evers International in your job search.

Job Type: Full-time

Pay: $50,000.00-$55,000.00 per year

Benefits:

  • Casual dress
  • Commuter benefits
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • RRSP match
  • Tuition reimbursement
  • Vision care

Experience:

  • freight forward: 1 year (preferred)

Work Location: In person

  • Customer Solutions Specialist, Ocean Export

    3 days ago

    Delta, BC VM A, Canada Locher Evers International Full time

    Join our team Locher Evers International ("LEI"), an EFL Group Company, industry leading and highly regarded freight forwarder, is growing rapidly LEI has an immediate opening in our Delta Office in British Columbia for a full time Customer Solutions Specialist, Ocean Export.LEI offers a competitive compensation package that includes company paid extended...

  • Customer Service Specialist

    2 days ago

    Delta, British Columbia, Canada Delta Faucet Full time US$21 - US$32

    At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and...

  • Customer Service Specialist

    1 hour ago

    Delta, British Columbia, Canada Delta Faucet Full time US$21 - US$32

    At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and...

  • Customized Employment Specialist

    2 days ago

    Delta, Canada The Open Door Group Full time

    Open Door Group (ODG), a trailblazing non-profit organization serving communities across Canada, is looking for a **Customized Employment Specialist** to join our team! **Salary**: $31.56 per hour, Grid 34, Step 2 **Status**:Full-Time, Permanent **Hours of Work**: 36 Hours per week **Location**:WorkBC Centre Delta **Your Role**: As a **Customized...

  • Customer Service Representative

    1 week ago

    Delta, Canada Acorn Service Group Full time

    Customer Service Representative Acorn Service Group is excited to be adding to our team! Are you a self-starter with excellent, empathetic and effective communication skills. We help people solve problems by working together as a team. Time-management and ability to work independently is necessary to be successful in the role. The work: - Maintain a...

  • Customer Service Representative

    1 week ago

    Delta, Canada Acorn Service Group Full time

    Customer Service Representative Acorn Service Group is excited to be adding to our team! Are you a self-starter with excellent, empathetic and effective communication skills. We help people solve problems by working together as a team. Time-management and ability to work independently is necessary to be successful in the role. The work: - Maintain a...

  • Customer Experience Specialist

    2 weeks ago

    Langley, BC VM A, Canada Oldcastle Infrastructure Full time

    Job ID: 517079[[FLSAStatus]]Oldcastle Infrastructure, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers,...

  • Customer Service Specialist

    2 weeks ago

    Winnipeg, MB RP A, Canada Future Transfer Co. Inc. Full time

    We are HiringWe are looking for a reliable, detail-oriented Customer Service Specialists to join our teamLocation: 169 Lowson Crescent, Winnipeg, MBHours: Monday - Thursday 9:00 am - 5:30 pm & Friday 8am - 4:30pmWho are we?We are a warehousing and transfer company that brings pride and excellence to the market every day. We bring innovation that's authentic...

  • Customer Service Sales Specialist

    4 weeks ago

    Vancouver, BC, Canada Distinct Vancouver Full time

    About Distinct Vancouver At Distinct Vancouver , we partner with leading brands to deliver impactful, in-person retail campaigns that combine exceptional customer service with proven sales strategies. Our mission is to connect customers with products and services they’ll love, while creating memorable experiences that build trust and brand loyalty. We are...

  • Customer Service Sales Specialist

    4 weeks ago

    Vancouver, BC, Canada Distinct Vancouver Full time

    About Distinct Vancouver At Distinct Vancouver , we partner with leading brands to deliver impactful, in-person retail campaigns that combine exceptional customer service with proven sales strategies. Our mission is to connect customers with products and services they’ll love, while creating memorable experiences that build trust and brand loyalty. We are...