Benefits Specialist

What's in it for you as an employee of QFG?

Health & wellbeing resources and programs 
Paid vacation, personal, and sick days for work-life balance
Competitive compensation and benefits packages
Work-life balance in a hybrid environment with at least 3 days in office
Career growth and development opportunities
Opportunities to contribute to community causes
Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.
 
We're looking for our next Benefits Specialist. Could It Be You?
The Benefits Specialist will provide day-to-day administrative support to the Total Rewards team, including processing benefits transactions and providing professional and quality customer service to employees of Questrade. 
 
As a member of the Total Rewards team, the Benefits Specialist will play an active role in both the team and within the broader organization. The Benefits Specialist is responsible for managing employee benefits programs, with a strong focus on full‑cycle disability and accommodation administration. From overseeing enrollment, terminations, and changes to leading benefits information sessions, the Benefits Specialist ensures a positive employee experience at every touchpoint.
Need more details? Keep reading…
In this role, responsibilities include but are not limited to: 

Administer disability and accommodation cases end‑to‑end, including intake, coordination with internal and external stakeholders, and follow‑up
Conduct audits of disability and accommodation cases to ensure consistency and compliance
Process benefits transactions for new hires, transfers, changes, and terminations
Perform HRIS feed checks, audits, and monthly reconciliations to ensure accuracy and compliance
Manage and maintain internal trackers with timely updates and documentation
Advise and assist employees with benefits, coverage, and leave of absence queries
Liaise with brokers and insurance carriers to resolve employee inquiries promptly
Maintain the Benefits Google Site, ensuring information is current and relevant
Facilitate new hire enrollment sessions and conduct monthly benefits information sessions for employees
Contribute to a collaborative, high‑performing Total Rewards team
Perform other duties as assigned

So are YOU our next Benefits Specialist? You are if you…

Have a post‑secondary diploma or degree in Human Resources, Business Administration, or a related field
Have a minimum of 2-3 years of experience as a Benefits Specialist or in a similar HR/benefits role
Have at least 2 years of customer service experience, with a strong focus on delivering a positive employee experience
Have exceptional verbal and written communication skills; able to explain complex benefits and disability processes clearly
Have strong interpersonal skills with the ability to build trust and interact effectively with employees, managers & external stakeholders
Have critical thinking and problem‑solving ability with high attention to detail, accuracy, and compliance in benefits administration
Are a collaborative team player who works independently with accountability for end‑to‑end processes
Have a proactive mindset with initiative, urgency, and follow‑through on time‑sensitive disability, accommodation, and LOA cases
Are highly organized and reliable, consistently delivering quality work within deadlines
Are skilled at managing multiple priorities, including reconciliations checks,  LOA trackers, HRIS feed checks, and audits
Have effective prioritization and follow‑up under pressure while maintaining accuracy and professionalism
Have  the ability to maintain strict confidentiality when handling sensitive employee information
Have strong analytical and problem‑solving skills, with comfort in data reconciliation and reporting
Have proficiency in Excel and Google Sheets for benefits tracking and analysis
Have familiarity with Ceridian Dayforce, Google Suite, and MS Office products

Additional kudos if you…

Have experience in the insurance industry

Compensation Information:

Base salary range: $63,000 - $68,000
The final compensation package will be commensurated with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Sounds like you? Click below to apply
#LI-LB1 
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