Customer Service Representative

1 week ago

Toronto, Ontario, Canada Hinton McCurry, LLC Full time $44,000 - $60,000 per year

We are looking for a reliable, friendly, and detail-oriented
Customer Service Representative
to join our team. In this role, you will be the first point of contact for customers, providing support, solving problems, and ensuring a positive experience with our company.

Key Responsibilities
Respond to customer inquiries via phone, email, chat, or social media.

Provide accurate information about products, services, orders, or policies.

Resolve customer issues efficiently and professionally.

Process orders, returns, refunds, or account updates as required.

Identify customer needs and recommend suitable solutions.

Escalate complex issues to the appropriate departments.

Maintain accurate records of customer interactions.

Follow communication scripts and company procedures where necessary.

Contribute to customer satisfaction goals and team performance metrics.

Requirements
Previous experience in customer service or a similar role (preferred but not required).

Strong communication and interpersonal skills.

Good problem-solving abilities and patience under pressure.

Ability to multitask, manage time effectively, and prioritize tasks.

Basic computer skills and familiarity with CRM systems (a plus).

High school diploma or equivalent; additional qualifications are a plus.

Key Skills
Clear communication

Active listening

Empathy and patience

Conflict resolution

Attention to detail

Teamwork

Adaptability

What We Offer
Competitive salary

Flexible work schedule (if applicable)

Training and development opportunities

Positive and supportive work environment

Opportunity to grow within the company

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