Operations & Customer Experience Coordinator

6 days ago

Toronto ON MJ G, Canada The Sharpens Full time

Hello everyone,

We are a collaborative space dedicated to learning and passing on manual skills. Our mission? Making craftsmanship accessible to everyone in a welcoming, inclusive, and sustainable environment.

We believe in learning by doing, sharing expertise, and creating positive impact by supporting the circular economy and handmade creation.

Position Overview

We are looking for an organized, proactive, and people-oriented individual to support our daily operations and deliver an outstanding experience to both participants and partners. This role blends customer relations, workshop coordination, and communications.

Responsibilities

  • Customer management: respond to inquiries, follow up on registrations, and ensure clear, friendly communication before, during, and after workshops.

  • Private workshops prospecting: identify and reach out to potential clients (companies, groups, events), prepare offers, and follow up.

  • Communications: support workshop-related communications (emails, participant messages, internal coordination).

  • Content creation & social media: create visual content using Canva and contribute to posting and promoting workshops and events on social media.

  • Inventory management: track materials, anticipate needs, and coordinate supplies for workshops.

  • Workshop postings: create and update workshop listings (descriptions, schedules, logistics).

  • Workshop hosting: welcome participants, support instructors on-site, and ensure workshops run smoothly.

Profile We're Looking For

  • Strong customer service and communication skills.

  • Excellent organizational skills and ability to manage multiple tasks.

  • Autonomous, resourceful, and proactive.

  • Interest in crafts, DIY, or hands-on learning (an asset)

  • knowledge of Canva and ease with social media (creating visuals, posts, stories — a strong asset).

What We Offer

  • A human, creative, and collaborative work environment.

  • The opportunity to contribute to projects with social and environmental impact.

  • Opportunities to learn and develop new skills.

A big plus if you have skills in giving workshops in the various areas we offer, such as woodworking, renovation, sewing, crafts, etc.

If you enjoy sharing your knowledge and want to join an engaged community, contact us at:

Website:

We look forward to meeting you

Job Types: Full-time, Part-time

Pay: $25.00-$28.00 per hour

Expected hours: 25 per week

Work Location: In person

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