Client Experience Manager

3 days ago

Tillsonburg ON, Canada Spa Marché Health & Wellness Full time

Spa Marché | Tillsonburg, ON

Part time with the opportunity for Full time in the future.

Job Overview

Spa Marché is a boutique wellness and spa destination dedicated to exceptional client care, elevated experiences and a calm, supportive environment. We are seeking a Client Experience Manager to lead our front desk operations, support our team, and work closely with the owner as a key right-hand role.

This is not a traditional reception position. This position blends concierge-level service, front desk management, sales, team coordination, and personal assistant support. It is ideal for someone who enjoys responsibility, leadership, and being a trusted right hand.

Key Responsibilities

  • Manage daily front desk and concierge operations
  • Deliver high-touch, personalized client service
  • Oversee booking systems, schedules, and client flow
  • Confidently recommend services, packages, and retail
  • Act as a point of support for spa staff and daily operations
  • Assist with social media messages and client inquiries
  • Provide personal assistant-style support to the owner (scheduling, organization, follow-ups)
  • Maintain a calm, polished, and professional front-of-house environment

Qualifications

  • Strong organizational and multitasking skills
  • Professional communication and customer service experience
  • Comfort with booking software, technology, and social media
  • Natural sales ability with a service-first mindset
  • Ability to lead with warmth, discretion, and professionalism
  • Experience in spa, wellness, hospitality, or luxury retail preferred

Ideal Candidate

You are proactive, reliable, detail-oriented, and emotionally intelligent. You enjoy supporting both clients and team members, take pride in creating beautiful experiences, and are looking for a long-term role with room to grow.

What We Offer

  • A beautiful, calm, and purpose-driven work environment
  • Opportunity for growth and leadership within the business
  • A meaningful role in a well-established and growing spa
  • Competitive compensation (based on experience)

Job Type: Part-time

Pay: From $24.00 per hour

Expected hours: 15 – 25 per week

Work Location: In person

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