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Technical Support Analyst Intern

3 weeks ago

Vancouver, British Columbia, Canada Motorola Solutions Full time $21 - $24
Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Aperçu de l'entreprise

Chez Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nos technologies de communication, de sécurité vidéo et de centre de commandement essentielles soutiennent les agences de sécurité publique et les entreprises, permettant une coordination essentielle pour des communautés, des écoles, des hôpitaux et des entreprises plus sécuritaires. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.


Department OverviewThis position is part of the Customer Support organization. This team deals directly with our partners and customers and helps them with resolving their technical issues related to Motorola Solutions Inc (MSI) products. It is a rapidly growing team with tons of career opportunities. The team values transparency, open communication, collaboration and customer first mentality.
Job Description

We are seeking a motivated and tech-savvy Technical Support Analyst Intern to join our IT team. This internship offers hands-on experience in troubleshooting, diagnosing, and resolving technical issues, while providing exceptional support to end-users. The intern will work closely with our technical support team to resolve software, hardware, and network-related challenges, gaining valuable knowledge of IT systems and processes in a professional environment.

This opportunity is ideal for students or recent graduates who are eager to learn, develop technical skills, and contribute to the success of a dynamic team.

Key Responsibilities:

  • Provide first-level technical support for Camera and Access control related hardware, software, and networking issues via email, phone, or chat.

  • Document and track support tickets using our Salesforce ticketing system, ensuring timely escalation of unresolved issues to senior team members.

  • Assist with onboarding and offboarding tasks, such as account setups, password resets, and access permissions.

  • Conduct system testing, updates, and maintenance under the guidance of senior team members.

  • Help create and update technical documentation, FAQs, and user guides for internal use.

  • Collaborate with the IT team to identify opportunities for process improvements or automation.

  • Stay up-to-date with new technologies, tools, and industry best practices.

Requirements:

  • Education: Currently pursuing a degree in Computer Science, Information Technology, or a related field.

  • Skills and Competencies:

    • Basic understanding of computer hardware, software, and networking concepts.

    • Familiarity with operating systems such as Windows, macOS, or Linux.

    • Strong problem-solving and troubleshooting skills.

    • Excellent written and verbal communication skills.

    • Ability to work collaboratively in a team environment and independently when required.

    • Eagerness to learn and adapt to new technologies and tools.

    • Attention to detail and ability to document technical issues clearly and accurately.

  • Preferred (Not Mandatory):

    • Experience with IT ticketing systems (e.g.,Salesforce, ServiceNow).

    • Familiarity with remote desktop tools (e.g., TeamViewer, Screenmeet).

    • Basic scripting or coding knowledge (e.g., Python, Bash, or PowerShell).

    • Relevant IT certifications such as CompTIA A+, ITIL Foundation, or similar.

What You'll Gain:

  • Hands-on experience in diagnosing and resolving real-world technical issues.

  • Exposure to IT service management (ITSM) processes and tools.

  • Mentorship from experienced IT professionals in a collaborative environment.

  • Opportunity to develop strong communication, troubleshooting, and organizational skills.

  • A deeper understanding of IT infrastructure and support operations.

  • A chance to contribute to meaningful IT projects and initiatives.

Target Base Salary Range: $ $24.10 CAD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1


Basic Requirements
  • All Candidates must be currently pursuing a degree/diploma in an information technology related field

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeIntern

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Motorola Solutions adopte, favorise et promeut les principes de diversité, d'équité et d'inclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées, quelles que soient leur race, origines ethnique, religion ou croyance, orientation sexuelle, identité et expression sexuelle, statut d'anciens combattants ou tout autre statut protégé par la Loi.

Nous sommes fiers de notre culture axée sur les personnes et les communautés, encourageant ainsi chaque Motorolan d'être la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse d'un monde plus sécuritaire.

Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité, nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

Nous offrons également des mesures d'adaptation pendant toutes les étapes du processus d'embauche afin de favoriser l'inclusion des personnes vivant avec un  handicap physique et/ou mental. Pour demander un aménagement, veuillez remplir ce formulaire d'aménagement raisonnable afin que nous puissions vous aider.