Night Auditor and Guest Service Representative

7 days ago

Moncton NB EA P, Canada Comfort Inn by Choice Hotels Full time

Primary Responsibilities:

  • Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
  • Checks guests out of the hotel; processes customer payments according to established policies and procedures.
  • Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
  • Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
  • Books guest reservations or coordinates with reservation center.
  • Handles departmental accounting of monies, receipts, guest accounts and other

    forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
  • Provides a professional image at all times through appearance and dress.
  • Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management

Health and Safety:

  • Follow hotel safe work procedures and policy, including the use of personal protective equipment.
  • Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.
  • Report all injuries or illnesses to a supervisor or manager immediately.
  • Participate in workplace health and safety concerns or issues to the attention of the committee or health and safety representative.

  • Guest Service Representative

    2 weeks ago

    Moncton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group, New York Fries,...

  • Part-time Night Auditor

    1 week ago

    Moncton, Canada Days Inn & Suites Full time

    **Job Overview** We are seeking a dedicated and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor plays a crucial role in ensuring the smooth operation of the front desk during the night shift, providing exceptional guest services while managing financial transactions and hotel operations. This position requires strong customer...

  • Guest Service Agent/Night Auditor

    1 week ago

    Kamloops, BC VC P, Canada Accent Inns Full time

    Are You the Duck We are Looking For? Take a gander at this post...Accent Inns, the hotel with a rubber duck in every room, is searching for a Guest Service Agent/Night Auditor (Part-Time) to join our flock of totally unique and fun-loving individuals at our Kamloops location.Accent Inns is a family-owned, BC-based hospitality company that LEADS WITH LOVE and...

  • Night Auditor

    2 days ago

    Moncton, Canada Hyatt Place Full time

    **Hyatt Place**in **Downtown Moncton** is looking for a **Night Auditor**to join their team! **Basic Responsibilities**: - Run the night audit sequence and prepare night audit reports, management reports and daily revenue reports - Balance room revenues & verify the balance of all cash floats, credit and debit charges - Perform daily computer maintenance...

  • Night Auditor

    6 days ago

    Vancouver, BC VG P, Canada The Como Hotel Full time

    Position Overview:The Night Auditor/Guest Services is the overnight anchor of The Como. You ensure the hotel remains secure, guest needs are supported and all daily financial and operational systems roll over accurately into the next business day.This role blends elements of Security, Light Maintenance, Front Office and Guest Support. It requires a calm,...

  • Part Time Night Auditor

    2 days ago

    Moncton, Canada Chateau Moncton Hotel & Suites Full time

    As the Night Auditor you may not be the first person most guests meet, but you often get to leave a lasting impression during their early morning check out. In this role you review the prior day's books, looking for anything unusual, and ensuring that as the sun rises, all records are accurate. You are important! As **Night Auditor**, you will - **Be...

  • Night Auditor/front Desk Agent

    2 weeks ago

    Moncton, Canada Hyatt Place Full time

    **Hyatt Place **in **Downtown Moncton** is looking for **Front Desk Agents and Night Auditors **to join their team! **As a Front Desk Agent, you will**: - Provide excellent guest service to all hotel guests. - Participate in prompt and courteous handling of all guests as necessary, including, but not limited to check-in/check-out, telephone and personal...

  • Night Auditor

    2 weeks ago

    Moncton, Canada Four Points by Sheraton Moncton Full time

    **DUTIES and RESPONSIBILITIES** - Check and balance daily postings and run the "night audit". - Process wake up calls - Filing forms and other paperwork - Work in a computerized environment. - Take, cancel and change room reservations. - Register arriving guests, assign rooms, and check-out guests. - Process group arrivals and departures. - Process guest...

  • Front Desk Agent/Night Auditor

    6 days ago

    Sussex, NB EE S, Canada Amsterdam Inn & Suites Full time

    Pay: CA$ CA$19.75 per hourJob description:Position: Night AuditorReports To: Front Desk Manager / General ManagerPosition Overview:The Night Auditor is responsible for overseeing the property during the overnight hours, performing both front desk duties and night audit to ensure smooth operations. This role is ideal for someone who is detail-oriented,...

  • Guest Experience Centre Consultant

    6 days ago

    Moncton, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Moncton, NB)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s,...