Customer Service Representative

At Lux Windows & Doors, we are dedicated to delivering premium, high-quality window and door solutions while providing an exceptional client experience. With a focus on innovation, craftsmanship, and reliability, we take pride in building lasting relationships with our clients and creating a work environment where employees can thrive and grow. Join us and be part of a team committed to excellence, continuous improvement, and making a real impact in the industry.

Lux Windows & Doors is seeking a motivated and detail-oriented Customer Service Representative to join our team. In this role, you will ensure our clients receive exceptional support while contributing to the smooth operation of our business. This position reports directly to the Service and Warranty Manager.

What You'll Do (Role Highlights)

• Deliver outstanding support to clients, ensuring their experience is smooth, professional, and enjoyable.
• Build and maintain meaningful client relationships, becoming a trusted point of contact.
• Handle inquiries and resolve issues efficiently, making a difference in each interaction.
• Take ownership of scheduling, quoting, and ordering components to keep projects running seamlessly.
• Coordinate with technicians and glaziers to ensure on-time project completion.
• Identify opportunities to improve internal processes and contribute to a culture of continuous improvement.
• Learn and grow your expertise in Lux Windows & Doors products, systems, and operations.
• Adapt to changing business needs and proactively propose solutions.

Who You Are (Qualifications & Skills)

• 3+ years in customer service or client-facing roles.
• Organized, detail-oriented, and able to manage multiple priorities.
• Strong communicator with problem-solving skills and a proactive mindset.
• Self-starter who takes initiative and is motivated to make a positive impact.
• Comfortable working under pressure while maintaining professionalism.
• Team-oriented and enjoys collaborating with colleagues and clients.
• Tech-savvy and proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Committed to safety, quality, and continuous improvement.

How You'll Thrive (Expectations & Culture)

• Practice Lux's values and contribute to a positive work environment.
• Follow company procedures while looking for smarter, more efficient ways to work.
• Communicate clearly, listen actively, and collaborate effectively with colleagues.
• Stay organized, meet deadlines, and take accountability for your work.
• Continuously learn and grow, seeking out opportunities to expand your skills.

What's in it for you?

• Competitive salary and benefits package.
• Career growth and professional development opportunities.
• A collaborative, supportive, and innovative work environment.
• Exposure to diverse projects and Lux Windows & Doors products.
• A role where you can make a real impact on client satisfaction and company success.
• Continuous learning in a fast-paced, industry-leading company.

Lux Windows & Doors is committed to creating a workplace where employees thrive, grow, and make a difference. If you are organized, motivated, and ready to provide exceptional client support while contributing to operational excellence, we want to hear from you

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Application question(s):

• This position is fully in-office, Monday to Friday. Are you able to commit to working on-site five days a week
• Tell us about a time you solved a difficult customer issue. What did you do, and what was the result?
• How do you stay organized when handling multiple client requests and deadlines?
• At Lux, we value craftsmanship, innovation, and great client service. Can you give an example of a time you went above and beyond to deliver excellent service or improve a process?

Experience:

• Customer service: 3 years (preferred)

Location:

• Calgary, AB T2E 8R9 (preferred)

Work Location: In person