Service Manager

Farm Boy Kingston offers a fresh market grocery experience with farm-fresh produce, chef-prepared meals, butcher-quality meats, artisan cheeses, and a large selection of private-label foods, known for friendly service without self-checkouts, providing a curated shopping trip with high-quality, often locally sourced, organic, and unique items in a welcoming environment. What to Expect:

• Fresh & Local Produce: Daily deliveries, hand-selected fruits & veggies, organic options.
• In-House Kitchen: Fresh meals, soups, pastries, and baked goods made from scratch.
• Butcher & Cheese: Butcher-quality meats and a variety of artisan cheeses.
• Private Label: Exclusive, high-quality products, from dips to pantry staples.
• Friendly Service: Staff assists with shopping and bagging, creating a welcoming atmosphere.
• Unique Finds: A curated selection of products from local and global suppliers.

About Farm Boy:

• A fast-growing Ontario-based retailer known for its fresh, farm-to-table concept.
• Emphasizes quality, freshness, and a fun, inspiring shopping experience.
• Works with local producers to bring unique, high-quality foods to its stores.

In essence, Farm Boy Kingston brings a vibrant, fresh-market feel to grocery shopping, focusing on wholesome, tasty, and convenient food options with excellent customer care.

Overview

We are seeking a highly motivated and experienced Service Manager to lead our automotive service department. The ideal candidate will possess dealership experience, mechanical knowledge, and a strong commitment to delivering exceptional customer service. This role involves overseeing daily operations, managing a team of technicians, and ensuring customer satisfaction through efficient and quality automotive repairs. The Service Manager will also be responsible for sales growth, upselling services, and maintaining a positive dealership environment.

Responsibilities

• Manage daily operations of the service department, including scheduling, workflow, and resource allocation
• Supervise and support technicians, ensuring high-quality automotive repairs and maintenance
• Provide excellent customer service by addressing client concerns, explaining repair options, and ensuring satisfaction
• Drive sales through upselling additional services and maintenance packages
• Handle cash transactions accurately and maintain proper cash handling procedures
• Monitor department performance metrics and implement strategies for continuous improvement
• Maintain a safe and organized work environment in compliance with safety standards
• Develop and train staff to enhance technical skills and customer service capabilities
• Collaborate with sales teams to promote service offerings and increase revenue opportunities

Qualifications

• Proven dealership experience or extensive automotive service management background
• Strong mechanical knowledge with the ability to understand automotive repair processes
• Excellent customer service skills with a focus on building long-term client relationships
• Experience in sales, upselling, and cash handling procedures
• Leadership skills with the ability to motivate and manage a team effectively
• Knowledge of automotive repair systems, tools, and industry best practices
• Ability to multitask in a fast-paced environment while maintaining attention to detail
• Strong communication skills to interact confidently with customers, technicians, and management

This position offers an opportunity to lead a dynamic team within a reputable dealership environment dedicated to excellence in automotive service.

Job Types: Full-time, Permanent

Pay: $60,949.06-$111,974.22 per year

Benefits:

• Company car
• Dental care
• Mileage reimbursement
• Relocation assistance
• Stock options
• Store discount
• Tuition reimbursement
• Wellness program
• Work from home

Work Location: On the road