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Senior Manager Technical Solutions

2 weeks ago

Toronto, Ontario, Canada AIP Connect Full time

Our client is an award-winning, AI-powered documentation platform that transforms documents into data, facilitating critical banking processes. Leading banks worldwide use their product to connect costly, manual documentation processes to enterprise automation, providing valuable insights to decision-makers.

We are seeking a Senior Manager, Technical Solutions to lead a small, but high-performing, team responsible for designing, implementing, and optimizing client integrations with their SaaS platform. This role will serve as the technical backbone of the client services organization, ensuring enterprise customers in the financial sector achieve successful, scalable, and secure implementations.

The ideal candidate blends deep technical acumen with strong communication and

leadership skills — able to translate complex business requirements into practical, high quality technical solutions. This leader will partner closely with clients, Professional

Services, Customer Success, Product, and Engineering teams to drive successful outcomes

while building scalable processes for the future.

Responsibilities:
  • Lead the planning, execution, and delivery of enterprise-level customer integrations, ensuring smooth onboarding and adoption of the SaaS platform.
  • Serve as a trusted technical advisor for senior customer stakeholders, providing strategic guidance and solutions that align with both business goals and technical realities.
  • Oversee solutioning activities leveraging APIs, BI tools, databases (SQL), and integration technologies to meet complex customer requirements.
  • Act as a strategic bridge between business and technical teams, translating business objectives into clear, actionable solution architectures.
  • Partner with Engineering leadership to ensure the team can deliver effectively using existing product capabilities, escalating only when novel or complex needs require deeper development involvement.
  • Champion operational excellence across client technical engagements by implementing process improvements, version control, and scalable delivery methodologies.
  • Promote best practices for safe, sustainable technology use, including in-house data query management, environment versioning, and quality assurance of client configurations.
  • Work cross-functionally to improve triage and prioritization processes for technical requests, balancing responsiveness with strategic focus.
  • Lead, mentor, and develop a technically fluent team capable of independent problem-solving and confident exploration of new tools and platforms.
  • Foster a culture of curiosity, accountability, and structured experimentation, encouraging team members to navigate ambiguity and uncover the right solutions.
  • Model an adaptable mindset — emphasizing learning, iteration, and collaboration in fast-changing client and technical contexts.
Qualifications:
  • 8+ years of experience in solutions architecture, technical consulting, or integration leadership within SaaS or enterprise software.
  • Strong background in API integration, databases (SQL), data pipelines, and business intelligence tools.
  • Experience working with financial institutions or highly regulated clients strongly preferred.
  • Proven ability to translate business problems into technical solutions and communicate effectively with both technical and non-technical stakeholders.
  • Demonstrated experience leading and developing small, high-impact technical teams.
  • Strong problem-solving, prioritization, and organizational skills, with a hands-on approach and curiosity for figuring things out.
  • Familiarity with change control, versioning, and operational governance practices.

AIP Connect believes in equal opportunity. Our recruitment consultants are committed to inclusive recruitment and selection practices and will not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation.

Accessibility:  If you need any accommodations during the interview process, please let us know.

For the most accurate and up-to-date details on this role, please refer directly to AIP Connect's careers page, as third-party sites may not reflect current information.