Customer Application Engineer

Customer Application Engineer I

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

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THE OPPORTUNITY

CONTEXT: 

Our RUN team is dedicated to serve our clients post going-live the best way we can to secure an exceptional client experience.

With over 50 team members, AMER RUN team needs to keep growing to satisfy demanding customers. In this context of fast growth, you will help our customers in both Public and Private Sectors within the support and maintenance capacity to secure a smooth transition post going live.

ROLE: 

Here at Ivalua, we are currently looking for a Customer Application Engineer I.

Reporting to the Run Manager, you will be involved in helping the Senior Team Members with the Maintenance/Support workstream (post go-live).

You will be shadowing the first point of contact for clients who have implemented Ivalua and are engaged with us.

WHAT YOU WILL DO WITH US 

• Manage the customer relationship; gather business requirements, analyze the impact on the implemented solution, advise customers on procurement leading practices and configuration management
• Use Ivalua Buyer technical framework (C#, .NET & SQL) to configure and customize Ivalua Buyer solution to meet specific business requirements
• Reverse engineer and debug to solve project issues throughout all phases of the implementation cycle
• Develop advanced configuration knowledge and show strong technical creativity in leveraging configuration features to limit custom code
• Interact with R&D team for product features
• Manage deliveries and solve technical operational issues

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:  

• At least 2+ years of experience in software development, primarily in C#, .NET, and SQL Server
• At least 2+ years' experience as a Customer Application Engineer or in a client facing role
• Comfortable looking for configuration solutions versus new coding and development
• Bachelor's degree in related field required or equivalent experience with proven skills
• Ability to conduct business in English is required given our customer base; wherever possible, we will support the employee's right to work in French

Soft Skills:

•  Manage client relationships, self-driven, results oriented, strong leadership.
•  Exceptional communication and interpersonal skills.
•  Time and stress management skills.
• Solid Problem-solving skills.
•  Can demonstrate the ability to adapt to customer and partner restraints

WHAT HAPPENS NEXT

If your application fits this specific position's needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities,
• Comparably recognized Ivalua for the following ) :

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United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans.

Experience life at Ivalua - check out our captivating video Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

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