Head of Transfer Agency Operations

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.

Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

The Role & Key Responsibilities:

• Provide strategic direction and executive oversight for the end-to-end Transfer Agency function, encompassing investor onboarding, trade processing, settlements, reconciliations, client servicing, regulatory compliance (AML/KYC), reporting and operational risk management.

• Serve as the primary escalation point for key clients, regulatory bodies, and internal stakeholders. Lead client relationship management, ensuring proactive communication, issue resolution, and delivery of value-added solutions.

• Define and execute the regional strategy for Transfer Agency operations in alignment with global business goals.

• Foster, collaborate and engage with offshore leaders to generate quality, accurate and timely client deliverables.

• Collaborate closely with Relationship Management, Compliance, Legal, Product, Technology and Fund Accounting teams.

• Drive process optimization, automation, and transformation initiatives to enhance efficiency, accuracy, and scalability of Transfer Agency operations.

• Develop and manage the department's budget, ensuring optimal allocation of resources and cost efficiency while maintaining high standards of service delivery.

• Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure exceptional client delivery.

• Oversee talent development, succession planning, and workforce engagement across multiple locations.

• Sponsor, direct and support major change initiatives, including technology upgrades, regulatory change programs, and new business integration. Ensure effective project governance, resource allocation, and stakeholder alignment.

• Represent the region in cross-functional forums and steering committees.

• Maintain strong operational risk management frameworks, escalate issues appropriately, and promote a culture of accountability, continuous improvement and risk awareness.

Qualifications & Experience:

• Demonstrated experience in building, mentoring and managing large operational teams across multiple jurisdictions.

• Excellent communication, leadership and stakeholder management skills.

• Proven track record (10+ years) in Transfer Agency or related financial services operations, with at least 5+ years in a senior leadership or director-level role overseeing large, multi-functional teams.

• Bachelor's or master's degree in finance, Business Administration, or related field.

• Deep understanding of global regulatory frameworks (AML/KYC, FATCA/CRS, US tax forms, etc.) and jurisdictional requirements.

• Demonstrated experience in client management, handling escalations, and managing complex, cross-functional projects.

• Strong analytical, organizational, and decision-making skills with a focus on strategic outcomes.

We pride ourselves in our commitment to fostering a connected and inclusive culture, all our opportunities at Apex have four (4) days in office requirement.

Salary ranges from CAD $185,000.00 – CAD $220,000.00 plus additional discretionary yearly bonus based on corporate and individual's performance. Compensation within this range is dependent on individual's skills, experience and qualifications.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

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Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.